topic Re: WSD driver missing? help. in Office Printers

WSD driver missing? help.

ahainisch — Sun, 22 Jan 2017 02:09:42 GMT

My laptop will not let me download my canon printer. It says WSD driver missing. Can anyone help?

Re: WSD driver missing? help.

SamanthaW — Sun, 22 Jan 2017 02:16:40 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you have, your operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: WSD driver missing? help.

ahainisch — Sun, 22 Jan 2017 02:19:12 GMT

I'm using a Canon MF620CSeries and I'm using it wirelessly. I'm trying to install the printer on a dell using windows 7.

Re: WSD driver missing? help.

jrhoffman75 — Sun, 22 Jan 2017 11:37:24 GMT

Are you using the latest driver?

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/color-laser/mf624cw?tab=drivers

I think WSD has something to do with Vista.

Re: WSD driver missing? help.

Patrice — Fri, 03 Feb 2017 02:50:24 GMT

Hi ahainisch.

I will be able to assist you.

It is recommended that you install the Canon drivers onto your computer. Please follow instructions at the link below to install the printer:

Installing the Driver/Software Via Network for Windows

If you still experience an issue with the installation, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be glad to assist you.