topic Dark edges on both sides since a couple of days on my CDW8380 in Office Printers

Dark edges on both sides since a couple of days on my CDW8380

Johncoffee — Sun, 29 Jan 2017 18:07:05 GMT

Since a couple of days I found my CDW8380 printing out pages with dark edges on both sides of the paper. Nothing had changed recently, I'm using the same toner & paper as always. The left side seems to repeat every inch while the right side has some vertical band.

Tried both cleaning steps (transfer belt and fixing unit) to no avail.

Thanks for any suggestion.

Best

John

This is how a empty page print out looks like:

Re: Dark edges on both sides since a couple of days on my CDW8380

Patrice — Wed, 01 Feb 2017 22:13:44 GMT

Hi Johncoffee.

I will be able to provide more information regarding your inquiry.

Since the cleanings did not work, there may be another issue with the machine. We will have to recommend that you call us at 1-800-OK-CANON (1-800-652-2666) for further assistance. While we understand that the forum may be your preferred method of communication, these steps must be performed with a telephone support representative assisting you.