topic mf8050 won't scan in Office Printers

mf8050 won't scan

kajohnson — Sun, 22 Dec 2013 23:08:27 GMT

Found that my mf8050cn wouldn't scan after setting up again after a move, it asks me to "connect computer", which didn't make sense because it would print from the computer just fine (and scanner had worked without problems before move). Uninstalled and re-installed the driver, and now the printer will step me through the scan menu, asks me to verify the destination which appears correct on the printer screen, but when I hit okay it just takes me back to the prior menu saying to verify destination, and also a windown pops up on the computer screen asking me to select the utility, only giving one option, but when I select that option and hit "ok" nothing happen, the window remains then the scan job times out.

Re: mf8050 won't scan

Jason — Sun, 22 Dec 2013 23:52:13 GMT

Hi, kajohnson!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. Thanks and have a great day!

Re: mf8050 won't scan

kajohnson — Mon, 23 Dec 2013 21:49:39 GMT

Actually figured it out...when I uninstalled the printer driver I also uninstalled the utility software, which was separate. When I reinstalled the driver I assumed (wrongly) that it would also install the utility. So after re-installing the utility software it's working without issue now. Thanks