topic Re: MF 4150 compatible with windows 8??> in Office Printers

MF 4150 compatible with windows 8??>

ttom777 — Thu, 29 Nov 2012 21:34:19 GMT

Re: MF 4150 compatible with windows 8??>

tomor — Tue, 11 Dec 2012 02:33:42 GMT

yes, it prints

no, it does not scan

does anyone have a scaning solution?

Re: MF 4150 compatible with windows 8??>

Julius — Fri, 21 Feb 2014 18:56:29 GMT

Hi ttom777 & tomor!

The imageCLASS MF4150 Toolbox is supported in Windows 8, so you'll be able to use the MF4150 once the updated software has been downloaded and installed.

You can download the Toolbox software from the Canon USA website at:

http://bit.ly/92Krob

Be sure to select the appropriate operating system version (32 or 64 bit). From here, you'll want to download the ToolBox_4911mf13_Win_EN.exe file.

If you run into any problems, shoot us an email at bitly.com/ContactCanon with your contact information. We'll be sure to get you taken care of from there.

Re: MF 4150 compatible with windows 8??>

cleko — Sun, 25 Aug 2013 14:52:27 GMT

There is a compatibility issue between Windows 8 and Cannon Imageclass scan function. It will not recognize the scanner. The printer driver works fine. Wonder if someone at Cannon can resolve this issue.

Re: MF 4150 compatible with windows 8??>

MaxTruth — Sat, 02 Nov 2013 15:03:37 GMT

You can now print AND SCAN!

I had to reinstall my toolbol app, so perhaps it's prone to corruption or something, still I can now scan Ok. Hope that helps.

Re: MF 4150 compatible with windows 8??>

gracare_ — Sun, 15 Dec 2013 22:42:19 GMT

I downloaded and installed the image class mf 4150 driver and toolbox into my windows 8 laptop .

I can print documents but cannot scan. I have redownloaded and reinstall many times. The printer and tool box icons do not appear on my desk top.

Re: MF 4150 compatible with windows 8??>

cleko — Sun, 15 Dec 2013 23:48:15 GMT

You may have multiple copies of the program on your hard drive. Go to programs, in control panel and check.

Concerning the scan issue,here is the latest fix.

HERE IS AN UPDATE. HAD THE ISSUE AGAIN A FEW DAYS AGO AND SPOKE TO CANON TECH. PREVIOUSLY, THEY TOLD YOU TO TRY RELOADING THE DRIVERS. HOWEVER, THEY CLEARLY NOW BELIEVE IT IS A WINDOWS ISSUE. THE IMAGE ACQUISITION SOFTWARE IS FREEZING UP. RIGHT NOW THE FIX IS TO GO INTO CONTROL PANEL .> ADMINISTRATIVE TOOLS > SERVICES> WINDOWS IMAGE ACQUISITION (WIA) > CLICK STOP AND LET IT TIME OUT > REBOOT COMPUTER. ALL I CAN TELL YOU IS IT WORKED FOR ME TWICE!

Re: MF 4150 compatible with windows 8??>

gracare_ — Mon, 16 Dec 2013 01:21:17 GMT

Hi Cleko.

I really have tried redownloading and reinstalling of the software and drivers of canon image class mf 4150. I can print but still cannot scan.

I got to WIA. and click services. i could not click stop because it is not highlighted and even when i tried to click stop it was unresponsive, only start is highlighted. It is set to manual. Do you want me to set it to auto?

Thank you so much.

Re: MF 4150 compatible with windows 8??>

gracare_ — Mon, 16 Dec 2013 05:44:42 GMT

For the incompactibility of canon image class mf 4150 with windows 8

1). I downloaded and installed the driver and ran the set up.

2) I Downloaded and installed the software which contains the toolbox and ran the setup.

The above 2 procedures should be run seperately.

I printed and scanned my documents and i was successful..

Try this and i promise you that it will work for you

Re: MF 4150 compatible with windows 8??>

cleko — Mon, 16 Dec 2013 12:27:24 GMT

Yes, set on auto, then go throught the rest of th steps. The reloading of the software was the original fix for the issue. However, this other fix is an update. If it happen again to the scan software, you can test that it is the WIA issue by trying Paint, the Windows program, and try aquiring an image with Paint. You should get the same freeze up. If it does, no need to reload all the drivers again. Try the other fix

Re: MF 4150 compatible with windows 8??>

gracare_ — Mon, 16 Dec 2013 16:30:53 GMT

Yes. I think that downloading the software and the drives seperately solves this problem easily. I tried setting the WIA to auto still l was not successful. No need going through that long and difficult wia process. Just get the drivers and software downloaded and installed seperately and it will do it.

Re: MF 4150 compatible with windows 8??>

gracare_ — Mon, 16 Dec 2013 16:33:28 GMT

Re: MF 4150 compatible with windows 8??>

Profiler54 — Mon, 23 Dec 2013 22:13:37 GMT

I have followed all the recommendations listed in this post but to no avail. I can print with my MF4150 but can no longer scan using the toolbox scan function. It repeatedly gives me the message that the cable must be disconnected. I have reinstalled the latest driver and stopped WIA but I still cannot get the scanner to function.

So is it Windows 8.1 or is it failure on Canon's part to provide a workable driver for the Toolbox? Either way it is frutrating to get a new laptop and not be able to use an important function that I need for my business. So what options are left besides buying a new printer that will work with 8.1?

Re: MF 4150 compatible with windows 8??>

Patrice — Tue, 24 Dec 2013 16:16:45 GMT

Hi Profiler54!

Please restart the WIA service. The scanner will not function if this service is stopped. After you have restarted the service, please disconnect the printer from the computer and uninstall the drivers and software by following the steps below:

1. Press the Windows key and 'x'.

2. Select 'Control Panel'.

3. Select Devices and Printers. The Devices and Printers window opens.

4. In the Devices and Printers window, right click on the MF4100 Series and select 'Remove' to delete the printer. Delete all of the icons for the MF4150.

5. Close the Devices and Printers window then press the Windows key and 'x'.

6. Select 'Control Panel'.

7. Select 'Programs and Features'.

8. Double click on driver to uninstall. Follow the on screen prompts. Repeat to uninstall the MF Tool box.

Next, restart the computer and, leaving the USB cable disconnected, download and install the latest drivers from the Canon USA website by following the steps below:

1. Visit our web site at: http://www.usa.canon.com

2. After clicking SUPPORT & DRIVERS in the top right corner, select your model in the following manner:

a. From the first menu, select CONSUMER & HOME OFFICE.

b. From the second menu, select PRINTERS & MULTIFUNCTION.

c. From the third menu, select your series, BLACK & WHITES LASER MULTIFUNCTION SERIES.

d. From the fourth menu, click DRIVERS & SOFTWARE under imageCLASS MF4150.

3. Click the drop-down arrow and change the operating system to Windows 8 (x64).

4. Click on 'DRIVERS', then click on [Windows 64bit] imageCLASS MF4150 MF Drivers file.

5. Click on I Agree - Begin Download on the next page.

6. When the Save As box comes up, choose Desktop and click Save.

7. Once the download is complete, click on 'I Decline- Go Back' and you will return to the previous page.

8. Click on 'SOFTWARE', then click on the [Windows 32bit & 64bit] Tool Box Ver.4.9.1 file.

9. Click on I Agree - Begin Download on the next page.

10. When the Save As box comes up, choose Desktop and click Save.

11. Once the download is complete, close all windows.

***NOTE***

Downloaded files are saved in the specified folder in a self-extracting format (.exe format). Double-click the files to decompress them. A new folder will be created in the same area. The new folder will have the same name as the compressed file. Double-click the decompressed Setup folder and you will see two options for 'Setup'. Double-click on the 'Setup' with the type 'Application'. The "Drivers/Software Setup Wizard" will open.

***NOTE***

12. Double click the [ToolBox_4911mf15_Win_EN.exe ] file on the Desktop. Follow the prompts to install the MF Toolbox.

13. Double click the [MF4150_MFDrivers_W64_us_EN_2.exe] files to decompress them. A new folder will be created on the Desktop. The new folder has the same name as the decompressed file. Double-click the decompressed Setup.exe file to start installation.

14. Once that window goes away, connect the USB cable from the MF4150 to the computer. Installation will complete.

Next, perform scan by following the steps below:

1. Verify that MF Toolbox is closed on the computer, place a document in the feeder or on the glass, and press the [SCAN] button on the printer.
2. The screen will show, "Scanning Mode...".
3. On the computer, open the MF Toolbox and select [PDF].
4. Click the green [START] button on the [PDF] window. The machine will start processing the scan.

I hope this information is helpful to you. Should you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666). Have a good day.

Re: MF 4150 compatible with windows 8??>

Profiler54 — Tue, 24 Dec 2013 17:24:15 GMT

Excellent, it worked perfectly. Thank you

Re: MF 4150 compatible with windows 8??>

hkok — Sun, 19 Jan 2014 06:48:47 GMT

My multifunction is connected over the ethernet and I used to be able to scan over the network when I run Windows 7 x64. Now that I like to upgrade my desktop to Windows 8.1 x64, it doesn't seems the driver works anymore? I am not interested to connect my desktop to the multifunction via a USB cable.

I installed both the Toolbox and also the driver but when I launch the app, I get the error dialog "There is no scanner selected. Please select a scanner".

Any help will be much appreaciated. Thank you.

Re: MF 4150 compatible with windows 8??>

Patrice — Tue, 21 Jan 2014 21:36:27 GMT

Hi hkok.

Because the imageCLASS MF4150 is not a network printer, may I have you reply back with the model number of your imageCLASS unit?

Also, please try the steps below and verify if you receive the same error:

Verify that MF Toolbox is closed on the computer and press the [SCAN] button on the printer.
Highlight [Remote Scanner] and press [OK]. The screen will show, "Remote Scanner. Waiting online...".
On the computer, open the MF Toolbox and select [PDF].
Click the green [START] button on the [PDF] window. The machine will start processing the scan.

I look forward to your reply. If you should need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: MF 4150 compatible with windows 8??>

bighare — Thu, 19 Jun 2014 07:34:32 GMT

did not work for me

Re: MF 4150 compatible with windows 8??>

donlivezey — Mon, 02 Mar 2015 23:34:16 GMT

This is a Windows 7 question, but seems related.

I went through the installation process as described, and everything seemed to complete successfully.

I'm able to print, and to initiate a scan from Devices & Printers, no problem.

When I try to initate a scan using the Start button on the MF4150, the toolbox opens on the PC; however, that's all that happens. The bubble above the Save option shows the green start button icon, but nothing happens. Clicking on the icon doesn't do anything.

Any help? This isn't a huge problem, but would be nice if it would at least launch the scan interface.

FWIW the WIA services is running.

Thanks for any help.

Re: MF 4150 compatible with windows 8??>

Patrice — Fri, 06 Mar 2015 07:05:46 GMT

Hi donlivezey.

What is the name of the MF Toolbox file that you downloaded from the Canon website?

I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).