Removing black ink catrage

Err — Sun, 18 Sep 2016 22:47:44 GMT

I have a Maxify MB2320. It is out of black and colored ink. I want to replace the the black ink cartrage only. However when I turn the printer on it takes me through the process of replacing the colored cartrages, which I skip, but does not prompt me to replace the black.

I have seen other posts stating that the ink must be completely empty before it can bechanged. It is, when I try and print from Word it says I must change the cartrage first as its empty.

Anyone have a solution for my case?

Re: Removing black ink catrage

Michael — Tue, 20 Sep 2016 12:18:13 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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Removing black ink catrage

Re: Removing black ink catrage