topic Re: MB2320 wrong ink cartridge installed in Office Printers

MB2320 wrong ink cartridge installed

glenmosby — Sat, 09 Jul 2016 02:43:38 GMT

The black ink ran out and my wife tried replacing it before I got home and installed the blue ink in the black slot by mistake. Printer is now stuck in Supprt Code 5501. I need to force an ink change. How do I do that? I am experienced a PC and printer support but since I can't get past the support code to a menu, I just need to know what to do.

Re: MB2320 wrong ink cartridge installed

jrhoffman75 — Sat, 09 Jul 2016 18:30:03 GMT

I don't know specifics of that printer, but if there is a button with a circle/triangle press and hold and see if things clear.

Re: MB2320 wrong ink cartridge installed

glenmosby — Sat, 09 Jul 2016 20:56:15 GMT

Called Canon service line this morning. The printer has to be returned. According to them, because it uses the 1200 cartridges which are pressurized, you can only change ink cartridges when it tells you to. No way to trigger it manually. Since it's under warranty, they are sending a replacement printer.

So a word of caution to MB2320 owner's, don't mess up when changing ink cartridges!

Re: MB2320 wrong ink cartridge installed

celb — Sun, 18 Sep 2016 18:57:59 GMT

To remove a cartridge from a MB2320 with error code 5500 and printer is locked up.

1 Unplug printer open front door, watch print head

2 Plug printer back in and when print head moves to the left unplug the printer.

3 The print head will now move by hand, line up the cartridge with the removal slot and exject the cartridge.and replace

with the correct one.

4 Allows any cartridge to be removed at any time for any reaso

See this sit for more information

[MOD NOTE: Link removed per forum guidelines]

Re: MB2320 wrong ink cartridge installed

1Bigbooh — Wed, 30 Nov 2016 23:17:09 GMT

I have this same problem, and I can get the ink to slide back and forth but cannot get the eject button to work. Any suggestions?

Re: MB2320 wrong ink cartridge installed

celb — Thu, 01 Dec 2016 18:21:17 GMT

Only thing I can add is it worked for me, but when upluging the carriage it should be moving about in the center ,then move by hand the carriage to the far left to release the ejector. and then locate the ink cartrige for ejection.

Re: MB2320 wrong ink cartridge installed

solitude99 — Thu, 20 Sep 2018 12:56:20 GMT

I am having a similar problem. I changed all four of my ink cartridges but now the blue eject button is stuck in the up position and will not release. I am getting a support code of B504. Any suggestions? Thanks.....

Re: MB2320 wrong ink cartridge installed

solitude99 — Thu, 20 Sep 2018 13:11:13 GMT

OK....so after JUST posting the above post I once again unplugged my machine and then plugged it back in and restarted. On this 3rd attempt the printer went through about a 5 minute process and then cleared the code. The code I now know B504 error code is a built in protection to stop the delicate resistors in the print-head from overheating. This has to do with the printer not sensing ink. For whatever reson after 3 resets it now does. My blue eject button that you push upwards to release is still stuck though. BUT at least I was able to print what I needed.