topic Re: Print drivers now require admin rights to install? in Office Printers

Print drivers now require admin rights to install?

pctec100 — Wed, 17 Aug 2016 16:06:25 GMT

A recent Microsoft security update for Windows 7 (KB3170455) has created a situation where Canon print drivers now require admin rights for users to connect to a network printer. I have followed Microsoft's suggested solutions which has corrected for drivers from other manufacturers but the issue still occurs with Canon drivers.

Anyone else have this issue or a solution for it?

Re: Print drivers now require admin rights to install?

Crista — Wed, 17 Aug 2016 16:14:26 GMT

Hi pctec100!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what model printer you own. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Re: Print drivers now require admin rights to install?

pctec100 — Wed, 17 Aug 2016 16:22:08 GMT

This is occuring with the following:

iR-ADV 4051

iR-Adv 500

iR-ADV C2225

iR-ADV 4051

iR-ADV C5250

iR-Adv C7260

iR-ADV C7005

Re: Print drivers now require admin rights to install?

Crista — Wed, 17 Aug 2016 16:25:17 GMT

Hi pctec100!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Re: Print drivers now require admin rights to install?

Henno — Mon, 19 Sep 2016 10:27:38 GMT

Read the following thread:

https://community.usa.canon.com/t5/Office-Printers/Package-Aware-Print-Drivers/m-p/180787#M4716

Solution / workaround is the registry key that fools the client that a package-aware printer is used.