topic Re: error message: set paper again, set printer again in Office Printers

error message: set paper again, set printer again

kkass — Sat, 23 Jul 2016 21:59:25 GMT

keep getting error message : set paper again, set toner again

I have resent both and still get error message

Re: error message: set paper again, set printer again

Danny — Sun, 24 Jul 2016 12:26:59 GMT

Hi, kkass!

So that the Community can help you better, we will need to know exactly which Canon printer model you're using. That and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help you 24/7 at http://bit.ly/ContactCanon

Thanks and have a great day!

Re: error message: set paper again, set printer again

kkass — Sun, 24 Jul 2016 17:51:08 GMT

I have Image Class D 480

Re: error message: set paper again, set printer again

Patrice — Wed, 03 Aug 2016 20:30:28 GMT

Hi kkass.

I will be able to assist you.

This error indicates that there may be a very small piece of paper located under the paper sensor inside the machine.
Please follow the steps below to check for the paper:

Power off the machine and unplug it from the wall.
Open the toner cover door and remove the toner cartridge.
Looking inside the machine, you will see a long black roller that sits along the bottom back wall.
To the very left of this roller is a gray or white plastic, hook-shaped clip.
Pushing on the clip, you will find that it moves fairly easy. Using a flashlight, look behind and in front of the clip and check for any paper. It may be a small, corner edge of paper.
Remove any paper. Reseat the toner back in the machine and close the toner cover door.

If the error persists, I recommend that you call us at 1-800-OK-CANON (1-800-652-2666).