topic Re: MF416DW scan issues in Office Printers

MF416DW scan issues

acdoctorman — Sun, 24 Jul 2016 18:21:34 GMT

MF416DW on WiFi. The printer IP address is Static. I can print to it fine through WiFi but when I go to the glass and select scan>computer, it says "connect the computer". When I had it setup RJ45 it saw the computer fine, but not now? I have tried the scan utility on my computer but get an error code: 255,0,0.

Re: MF416DW scan issues

acdoctorman — Sat, 30 Jul 2016 15:13:37 GMT

No moderators here can help me?

Re: MF416DW scan issues

Jenine — Sat, 30 Jul 2016 15:25:29 GMT

Hi Acdoctorman!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Re: MF416DW scan issues

acdoctorman — Sat, 30 Jul 2016 18:27:39 GMT

Thanks to Google, I figured it out. See the third response on this thread...

http://community.usa.canon.com/t5/Office-Printers/MF-4890dw-Not-scanning/td-p/53835