I cannot get a destination folder set up on my MB2320.

PozTonyPhoenix — Mon, 27 Jun 2016 17:06:53 GMT

I've have tried everything in the manual to set a destination folder for my scanner only to receive the same message. "Failed to connect to the folder. Check settings." I notice in the manual, when they show a display of the Folder Setting Utility, there are Folders 1 and 2. I get no such display. HELP!

Re: I cannot get a destination folder set up on my MB2320.

Patrice — Thu, 14 Jul 2016 23:14:54 GMT

Hi PozTonyPhoenix.

I will be able to assist you; however, I would like to ask a few questions to isolate the issue.

1. Is the printer connected to the network via a wired LAN to the router, or wirelessly to the router?

2. Is the destination folder local to your computer or are you attempting to scan to a folder on a different network?

3. Are there any errors or messages displayed on the screen of the printer?

I look forward to your reply. Should you need immediate assistance, please call us at 1-800-OK-CANON (1-800-652-2666).

topic Re: I cannot get a destination folder set up on my MB2320. in Office Printers

I cannot get a destination folder set up on my MB2320.

Re: I cannot get a destination folder set up on my MB2320.