LBP6780dn not printing on Windows 10 machines

pctrailrunner — Thu, 14 Jul 2016 22:48:59 GMT

In my small office we have 6 Macs and 4 Windows 10 laptops. All the Macs have no problem printing to a brand new Canon LBP6780dn printer. When the Windows 10 machines try to print after downloading and installing the Canon drivers from Canon it says

Load Paper

LTR

Labels

There is paper in drawer 1 and the 4 Windows laptops are printing 8 1/2 x 11 paper, just like the Macs. Once again the Macs can print w/o an issue.

Any suggestions on enabling the Windows machines to print is appreciated.

Re: LBP6780dn not printing on Windows 10 machines

pctrailrunner — Fri, 15 Jul 2016 18:34:57 GMT

Fwiw -

I found that the default paper source was labels. Once I changed the default to Plain the Windows users were able to print.

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LBP6780dn not printing on Windows 10 machines

Re: LBP6780dn not printing on Windows 10 machines