topic Re: why won't my mf8350 scanner connect to the computer in Office Printers

why won't my mf8350 scanner connect to the computer

jmaierle — Fri, 13 May 2016 15:36:34 GMT

I upgraded to Windows 10 , I can't get the canon mf8350 scanner to connect to the computer. I have downloaded the new drivers.

Does anyone know what may be causing this scanner connect problem. The printer works fine.

jmaierle

Re: why won't my mf8350 scanner connect to the computer

Tiffany — Wed, 13 Jul 2016 21:47:36 GMT

Please take a look at our new Service Notice on the availability of a patch to address an issue that prevents certain imageCLASS models from scanning as a result of updating to Windows 8, 8.1 or 10.

Windows Scanning Update for imageCLASS:

http://community.usa.canon.com/t5/Announcements/Important-Windows-Scanning-Update-for-imageCLASS/m-p/179202#U179202