topic Re: MF4150 scanner not work on windows 10 in Office Printers

imageCLASS MF4150 scanner not work on windows 10

calatubo — Thu, 31 Oct 2024 15:57:33 GMT

Hello everybody, after fill this long procedure: http://community.usa.canon.com/t5/Printer-Multifunction-Support/MF-4150-Scanner-Problem/td-p/76522 and install all the newest driver / Toolbox, I still not able to scan from my device. Inside the device manager I can see under scanning devices an item called Canon MF4100 series and the so tell me that the device is working ok. Therefore, with Toolbox, when I press any scan button, no windows appeare. I have try also with the Microsoft Scanner application from the store but the application stay on wait... status for ever. Also in Toolbox settings there is the Canon MF4100 series as device to use but nothing is possible. Thanks for the attention. Marco

Re: MF4150 scanner not work on windows 10

Ay_Oh_ — Tue, 11 Aug 2015 12:38:21 GMT

I had a similar issue after upgrading to Windows 10, and through trial and error, I fixed it through permissions. Installing Windows 10 had changed permissions on my computer for some reason.

Try this:

Find the folder where the photos/documents are normally saved.
Right click and select Properties
On the Security tab, select your username, or the home group, in the list of user names
Click 'Edit'
Click on 'Allow' for all permissions.
Click 'Apply'

Hope this helps you too

Re: MF4150 scanner not work on windows 10

calatubo — Mon, 10 Aug 2015 21:07:11 GMT

Thanks for the suggestion, I think the folder is the Picture folder of the current user (there are no settings for select any folder in Toolbox). The permissions are already all set....anyway thanks!

Re: MF4150 scanner not work on windows 10

Elcalvo — Fri, 30 Oct 2015 13:39:17 GMT

Go to "Programs and Features" and uninstall the Canon drivers and restart the computer. Go back to programs and features and uninstall the the Canon tool box.

Turn off your MF4150 printer and disconnect the USB cable from your computer.

Download and install the Mf4150 drivers and the Canon Tool Box.

Then turn your Mf4150 back on and reconnect the USB cable.

The scanner should now function properly.

Re: MF4150 scanner not work on windows 10

Elcalvo — Wed, 02 Dec 2015 18:51:31 GMT

My scanner worked fine after I reinstalled the drivers.

But, after the latest windows 10 update my scanner stopped functioning again.

I tried reinstalling the drivers and toolbox with no success.

Prints and copies with no problem but if I try and use the toolbox I get the message that the computer cannot communicate with the scanner.

Do the drivers need to be updated for the latest version of Windows 10?

Re: MF4150 scanner not work on windows 10

uruiamme — Wed, 02 Dec 2015 21:08:16 GMT

Mine did the same thing with the latest Windows 10 update to 1511 (a.k.a. Threshold 2, build 10586.0, Fall Update).

To see what version you have, type this into a Run box or cortana:

winver

I have 10586.14

See my reply to the other thread about Windows 10 scanning:

http://community.usa.canon.com/t5/Office-Printers/MF-Toolbox-doesn-t-work-on-Windows-10/m-p/157655#M2878

Re: MF4150 scanner not work on windows 10

Elcalvo — Fri, 08 Jan 2016 12:39:05 GMT

On a related note, I am networked to a Canon MP640 color inkjet. After the last Windows update this printer showed as "offline" both on the network and on the computer it was connected to. I tried to go to Canon software on the computer and found that it was gone.

When I went to settings, it showed that the printer existed but I could not access it's functions.

It said that an app was available for this printer.

I downloaded the app from the Microsoft Store and the printer again functioned normally.

Perhaps an app for the Canon MF 4150 may show up in the future?

Re: MF4150 scanner not work on windows 10

se3949 — Sat, 09 Apr 2016 21:54:49 GMT

1. I have tried several methods but none of them worked.
2. I turned off the power of MF4150, tried these steps in the folder named "PICTURES" (for every GROUP or USER NAMES), then turned on the MF4150, now it works. [except the auto-feeder feature doesn't work all the time]

Re: MF4150 scanner not work on windows 10

donglacville — Thu, 16 Jun 2016 04:19:29 GMT

Here is what I found which solved the problem with scanning.

1. Open the Windows desktop.
2. Right click on the MF Toolbox icon and click properties.
3. Click the Compatibility tab, then click "Change settings for all users".
4. Put a check next to "Run this program as an administrator", then click Apply and OK.
5. Click OK again on the properties screen.

https://support.usa.canon.com/kb/index?page=content&id=ART115

Re: MF4150 scanner not work on windows 10

iambob — Fri, 08 Jul 2016 22:19:38 GMT

for everyone who is still struggling to scan with their mf4150 on window 10 - canon has just released a patch which fixed my scanning issues - go to canon downloads and follow the simple instructions.

Re: MF4150 scanner not work on windows 10

Tiffany — Wed, 13 Jul 2016 21:26:33 GMT

Please take a look at our new Service Notice on the availability of a patch to address an issue that prevents certain imageCLASS models from scanning as a result of updating to Windows 8, 8.1 or 10.

Windows Scanning Update for imageCLASS:

http://community.usa.canon.com/t5/Announcements/Important-Windows-Scanning-Update-for-imageCLASS/m-p/179202#U179202

Re: MF4150 scanner not work on windows 10

al1 — Tue, 01 Nov 2016 02:54:12 GMT

Tiffany,

My MF4150 ImageCLASS scanner usually works, then it stops working after a Windows OS upgrade. This keeps happening time and again, so I have to reinstall all the files that came with the original CD or search for new software. This time I had to download MF 4800 MF Drivers and then Toolbox_4911mf18_win_en to get the apps to work. Canon is usually very slow to provide these updates and a forecast on when such software updates will be available would be useful.

I have probably downloaded and installed quite a few versions over time, so I have a lot of old drivers and setup files that I need to delete. It is now Oct 2016, so can you provide a list of the current operating files for the ImageCLASS MF4150?

What I would like to see is the list of the "user software" files, titles, version number and the latest date of the file to make sure that I have the latest software for the Toolbox, Omnipage, Presto, FAX, Manuals, and Drivers.

If there is a link to an area on the Canon website with this kind of recent information for the various models of printer, I would really appreciate being directed to it. I also have a MG5420 so the list of the current files for that printer would be very useful as well. So far it seems to be scanning and printing as advertised.

Thanks.

Re: MF4150 scanner not work on windows 10

se3949 — Tue, 01 Nov 2016 08:59:08 GMT

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-laser-printers-imageclass/imageclass-mf4150?tab=drivers#Z7_MQH8HIC0L88RB0AMD0F1Q42K25

Re: MF4150 scanner not work on windows 10

djncanon — Thu, 15 Dec 2016 01:24:40 GMT

I've tried all the suggested fixes; they all work FOR A WHILE, but then I get the error message 'cannot communicate with scanner...'

Re: MF4150 scanner not work on windows 10

al1 — Thu, 15 Dec 2016 13:38:25 GMT

@djncanon wrote:
I've tried all the suggested fixes; they all work FOR A WHILE, but then I get the error message 'cannot communicate with scanner...'

I had this problem about 3-4 months ago related to Canon Toolbox 4.9. I'd update, then it would work, then I'd get the "cannot communicate" message. I am not sure what actually fixed it because I tried many things.

Here is what I remember that might help. I found the 4150 firmware update and followed those instructions first. Then I found the updates for the 4150 but I recall that the update used a different model number. By that point, I gave it a try. I still got the "cannot communicate" message so I uninstalled the MF Toolbox and reinstalled it. That seemed to fix it.

I just tried it and I get the MF Toolbox - Scan Function box, and when I click on the PDF scan the second PDF box pops up.

So it still works. Good luck.

Re: MF4150 scanner not work on windows 10

al1 — Sun, 25 Dec 2016 16:38:47 GMT

@al1 wrote:
@djncanon wrote:
I've tried all the suggested fixes; they all work FOR A WHILE, but then I get the error message 'cannot communicate with scanner...'
I just tried it and I get the MF Toolbox - Scan Function box, and when I click on the PDF scan the second PDF box pops up.
So it still works. Good luck.

I have to eat my words. I just tried opening MF Toolbox today 25 Dec 16 (10 days after my post above) and I got the same old "cannot communicate with scanner" message. Obviously the Canon software people have not fixed this ongoing issue.

I tried to uninstall MF Toolbox and it would not work. I downloaded the MF Toolbox 4.9.1.1mf18 and it would not install. So I am back to square one like everyone else. Delete everything then reinstall everything in order to get it to work for at least 10 days.

Re: MF4150 scanner not work on windows 10

al1 — Sun, 25 Dec 2016 18:21:32 GMT

@al1 wrote:
@al1 wrote:
@djncanon wrote:
I've tried all the suggested fixes; they all work FOR A WHILE, but then I get the error message 'cannot communicate with scanner...'
Prev iously:
I just tried it and I get the MF Toolbox - Scan Function box, and when I click on the PDF scan the second PDF box pops up.
So it still works. Good luck.
Then it didn't work:
So I am back to square one like everyone else. Delete everything then reinstall everything in order to get it to work for at least 10 days.
After 40 mintues of fiddling around:
The Windows troubleshooter indicaed it was a USB 2.0 incompatibility with USB 3.0 device problem. I don't know why Toolbox did not continue working previously with the MF 4150 I have. Glitchy software!
So, I downloaded this file from the download site and restarted my computer and Toolbox is working again.

File Name Date File Size

[Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan

I wonder how long it will last? Merry Christmas!

Re: MF4150 scanner not work on windows 10

Janidr — Fri, 07 Apr 2017 02:24:58 GMT

Many thanks. It worked.

Re: MF4150 scanner not work on windows 10

al1 — Fri, 07 Apr 2017 13:59:44 GMT

I should have put more information about the patch for others:

It was only on the www.usa.canon.com website. It may not be on other countries websites which is why I missed it.

It says:

This patch resolves an issue that prevents scanning over a network or with a USB connection after upgrading Windows to a newer version. If you cannot scan over a network or with a USB connection, install this patch. If installing (or reinstalling) the MF driver, be sure to first restart (not shut down) your PC after driver installation is complete, and then install this patch.

[Windows 64bit] imageCLASS MF4150 MFDrivers (UFR II / FAX / ScanGear)

01/13/17

16.07 MB

Cheers,

Re: MF4150 scanner not work on windows 10

endolane — Sun, 09 Jul 2017 17:19:37 GMT

I've been fooling with this issue for two days now and I think I have figured out what the "MF" stands for.

Will NEVER buy another CANON product again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!