topic MF8300C error message printer not connected Macintosh in Office Printers

MF8300C error message printer not connected Macintosh

inkwellpro — Tue, 21 Jun 2016 19:11:15 GMT

My computer stopped being able to communicate to the wirelessprinter. It worked in the past. I have checked IP addresses but still get the message the printer is not connected. It does show the printer in system prefs and it is selected as my default printer. I am on a Macintosh running OS X Yosemite.

The printer is on and status monitor says it's ready to go. It is the Canon MF8300C.

Re: MF8300C error message printer not connected Macintosh

Patrice — Thu, 14 Jul 2016 23:00:35 GMT

Hi inkwellpro.

I will be able to assist you. However, I would like to ask a few questions so that we can isolate the issue.

1. What is the IP address of the printer?

2. Did you perform any updates to the Mac OS X operating system around the time that the error first occurred?

I look forward to your reply with the information I have requested. Should you need immediate assistance with this issue, please call us at 1-800-OK-CANON (1-800-652-2666).