topic imageRunner 5235 randomly goes offline with our Macs in Office Printers

imageRunner 5235 randomly goes offline with our Macs

hstrack — Wed, 01 Jun 2016 17:17:39 GMT

I know this is supposed to be covered by the Canon local support guys, but they've been no help.

Our PC's can see the printer on the network, but the macs no longer can. We are all running 10.11.4 or 10.11.5.

It looks like the Canon print server goes offline randomly, for seemingly no reason at all. Has anyone else seen this issue, or found a fix?

Re: imageRunner 5235 randomly goes offline with our Macs

Crista — Wed, 01 Jun 2016 17:29:55 GMT

Hi hstrack!

Thanks for posting in the Canon Forums!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Re: imageRunner 5235 randomly goes offline with our Macs

hstrack — Wed, 01 Jun 2016 17:31:59 GMT

Our dealer has been back and forth 100 times, they've been of no help. Has anyone else had trouble with the printer intermittently going on and off?