topic Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks in Office Printers

imageCLASS LBP6230dw not recognized on Mac Mavericks

Juney — Tue, 21 May 2024 18:15:28 GMT

Hello,

First time Canon purchaser. Just got my new ImageClass LBP6230dw wireless laser printer. Connected to my Mac OSX with Mavericks operating system. Downloaded required software from Canon online. After installing everything, all printing works perfectly (recognized in print utility when USB is plugged in... however, when I unplug the USB port, the print utility shows printer now OFFLINE or sometimes it is not even recognized - therefore cannot print anything because it no longer shows.

I want to print wirelessly.

I have everything setup in regards to my wireless setup assistant - all network wifi-address is correct, WPA security is set, etc.

Also, the wifi blue light on the printer remains lit when I unplug the USB so that is okay. But cannot figure why unplugging the USB cable into the computer port is problematic.

Help appreciated.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

Patrice — Fri, 19 Dec 2014 06:50:21 GMT

Hi Juney.

I will be glad to assist you.

It appears that the drivers may have installed for a USB connection. May I have you reinstall the drivers for a network connection, and then follow the instructions below to register the printer in the [Printers & Scanners] queue?

1. Open [System Preferences], and click [Printers & Scanners].

2. Click the [+] icon.

3. Click [IP], and then select a print protocol from [Protocol].

4. Enter the IP address of the machine to [Address], and then select [Select Printer Software] from [Print Using].

5. Select the LBP6230w from the driver list, and then click [OK].

6. Click [Add].

7. If the Optional Settings screen appears, specify the optional settings, and then click [Continue] or [OK].

8. Check that this machine is added to the [Printers & Scanners] dialog box.

I hope this information is helpful to you. If the issue persists, or you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

Juney — Fri, 19 Dec 2014 15:58:13 GMT

Hi,

Thanks for your input. I already got it to work the other day before your post. Everything works perfect.

June

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

vixstar — Thu, 01 Oct 2015 03:32:37 GMT

I'm having the same problem. Tried the solution but unable to get it to work. It says "Unable to connect to 192.168.1.101 due to an error"

Please advise a solution.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

helenabaert — Sat, 02 Apr 2016 14:37:46 GMT

I am having the same problem. How do I find my IP address on the canon printer? I am trying to go through the steps.

I did the network tool and it went through but when I print it says not connected. It prints find using the USB but not wireless.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

helenabaert — Sat, 02 Apr 2016 14:38:26 GMT

How did you get it to work?

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Fri, 22 Apr 2016 14:22:28 GMT

I have gone round and round with Canon with this problem. I install the software, get it to work wirelessly on my Apple Airport Extreme network using El Capitan. I leave it alone for a few days. I try it again and it doesn't work wirelessly. There's a bug in their software. I don't know what it is but it hasn't been fixed yet. C'mon Canon. Solve this please.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

Waddizzle — Fri, 22 Apr 2016 15:34:04 GMT

Is your printer going into hibernation mode? Use your own wireless router, not one from your Internet Provider, to assign a fixed IP address to the printer.

The only way I could get around waking up the printer from hibernation was with a hard wired connection, a network cable. It seem to me that using the wireless connection is most useful if you turn the printer on when you get ready to use it, and turn it off when you are done.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Fri, 22 Apr 2016 15:39:33 GMT

Thanks for that reply.

"Is your printer going into hibernation mode?"

I don't know. How could I tell?

"Use your own wireless router, not one from your Internet Provider, to assign a fixed IP address to the printer."

How is that done?

FWIW I turned the printer off and on again. It shows it's on the network by the blue light blinking and then going solid. It still doesn't work wirelessly. I am using the Apple Airport Extreme router, not the one provided by the internet provider.

@ Canon for a moment, fixing these kinds of issues are difficult to solve for regular users. It would be great if the proper settings were built into the network and driver installation programs.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Fri, 22 Apr 2016 18:29:44 GMT

I called Canon support and got help with the issue. Hopefully the fix lasts. I was able to use the network setup tool app, select wireless LAN connection, confirm that yes, I want to configure network settings, continue to the next screen, select custom setup, continue, only IP address settings for printer, continue. It found my printer, including the IP address, continue. I selected manual settings and entered that IP address. It also asked for subnet mask and gateway address. The support rep told me to go to the Apple logo top left of the screen, select system preferences, network, advanced, TCP/IP tab. I selected that and it displayed the subnet mask and gateway address numbers. I entered those in the network setup tool and selected Set. That seemed to setup a permanent IP address for the printer. I've used it several times and it works. Will it last a day, two days, a week? I will report back. We'll see. Ping me by replying to this thread if you don't see a follow-up, and I'll let you know.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Thu, 28 Apr 2016 14:49:57 GMT

The fix doesn't last. I'm back where I started. I tried to print wirelessly to my printer, which has remained turned on and got the familiar error message that the printer is not responding. I don't know what else to do.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Thu, 28 Apr 2016 14:50:43 GMT

I forgot to mention that I tried turning the printer off and on again. That didn't work either.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

Waddizzle — Thu, 28 Apr 2016 16:44:19 GMT

Yup, I hear ya. I finally gave up on trying to wake up the printer wirelessly. I had a 50 foot network cable laying around, and ran it between my printer and my wireless router. Wakeup problems solved.

Besides, the hard-wired network connection is about 10X faster than the wireless connection, anyway. In the end, I think I would much rather have the speed. You can buy a network cable that long for about the cost of a burger combo at your favorite fast food joint. Some places will charge you 3-10 times that amount for a CAT-6 cable.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Thu, 28 Apr 2016 16:48:19 GMT

I'm thinking of plugging my printer into the nearby Apple wireless repeater device to solve this problem and will report back if that works.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Fri, 06 May 2016 15:17:25 GMT

I tried plugging into the local airport express node that connects to my wifi network and couldn't get anywhere. However,

~~I may have solved the issue!~~ Not. See next post.

I called Canon support again, connected to another of their helpful U.S.-based representatives, Curtis. We tried to think it through and got me printing without reinstalling the printer on the network. He said that even shutting down a MacBook and starting up again the next day doesn't clear the cache. If you're working on more than one network, settings may be held from these different networks rather than re-set to the current one. He said that a restart clears the cache in a Mac. With him on the phone I restarted it, opened a document, told it to print. It took about 20 seconds for the printer to connect and start printing, but it did. This was without turning the printer off and on.

Here are some other things Curtis said that could help others in this situation. If the problem is not with the printer (awhile back Canon sent me a refurb unit to try in place of my new one. That had the same problem, so I returned that printer), it is probably with the MacBook (maybe 10%) or with the router (90%). Also several months ago I took the MacBook and the printer to an Apple store. I didn't take my router. I was working with an expert guy there who worked with me for 40 minutes before keeping the printer and MacBook overnight. I was able to get working but continued having the same issue discussed here, where the fix doesn't last.

Here's what Curtis suggests, in this sequence:

Restart the router at least 4 times a year, regardless of router manufacturer

Restart the printer

Restart the Mac

This will keep all devices smoothly interfacing and should also benefit the functionality of the Mac.

I will assume now that it's all working. If these fixes and procedures don't hold, I'll check back on this thread. For now, kudos to the fine people at Canon, Apple and this forum for helping me solve this problem.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Fri, 06 May 2016 15:15:41 GMT

I tried to print today wirelessly and the printer wasn't found. I rebooted my computer and it wasn't found. Not solved.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Sun, 15 May 2016 15:41:35 GMT

Just on a lark, I tried to print today and it worked effortlessly in wireless mode. Maybe I need to do more troubleshooting with the router.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

Waddizzle — Sun, 15 May 2016 22:17:57 GMT

@drgary wrote:
Just on a lark, I tried to print today and it worked effortlessly in wireless mode. Maybe I need to do more troubleshooting with the router.

Just on a lark, is it possible the router is switching frequencies to find a clear channel? I am certain that my issue is related to something in my router. Frequently, my laptop fails to connect wirelessly, and I have to log in again to my router. When I do, I wind up seemingly duplicate connections, which makes me suspect that the router has changed frequencies. Windows 7/10.

Also, I read a thread on this forum about how disabling IPv6 in some printers helps Canon wireless printers.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

drgary — Sun, 15 May 2016 22:26:36 GMT

Hard to tell. I'll have to ask Apple since I'm using an Airport Extreme network or my ISP, which provides its own wireless router.

Re: ImageClass LBP6230dw laser Wireless not recognized on Mac Mavericks

AbsorbingLife — Mon, 24 Apr 2017 16:14:43 GMT

I am having an issue with mine as well. I have had issues since Day 1 but after realizing taking my macbook to and from work was messing with the network recognization, all I needed to do was turn the wifi off then on again when needing to print. Today the blue light is just blinking and no matter what I do it won't go solid or connect wirelessly.

Help!