topic Re: Resolved Error message on my MX700 Printer: U052 This type of print head is incorrect. in Office Printers

Error message on my MX700 Printer: U052 This type of print head is incorrect.

jdegann — Wed, 28 Nov 2012 17:16:49 GMT

I got this after installing new ink - it worked just a bit and then when I turned printer off and on, got this msg. I took out cartridges and head, put them back in, and no change.

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

Michael — Tue, 04 Dec 2012 15:01:11 GMT

Hello jdegann.

Please try the following to see if we can resolve this error:

1. Open the cover of the printer.

2. Remove all ink tanks from the printer.

3. Lift up the gray locking lever on the side of the ink tank holder.

4. Gently remove the print head from the carriage unit.

5. Place the print head back in and lock the lever down.

6. Place all of the ink tanks back in the printer.

7. Close the cover and turn the printer off.

8. Unplug the power from the printer. Leave the power unplugged for about 5-10 minutes.

Once this has been done, plug the power back in and turn the printer on. If the error persists, please contact our support group using the "Contact Us" link below for additional assistance with this matter.

This didn't answer your question or issue? Find more help at Contact Us.

Error message on my MX700 Printer: U052 This type of print head is incorrect.

RMS7575 — Mon, 08 Apr 2013 21:37:01 GMT

I followed the procedures you listed below (twice) but still left with the U052 message.

Thanks in advance for your help.

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

Jason — Tue, 09 Apr 2013 01:48:24 GMT

Hello RMS757!

If the error remains after following the procedure above, please click on the following "Contact Us" link so we can look into your service options - Contact Us. Thanks so much!

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

lh — Fri, 02 Aug 2013 01:04:57 GMT

That makes another

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

lh — Fri, 02 Aug 2013 01:08:50 GMT

but the procedure worked

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

steelguy — Tue, 20 Aug 2013 13:57:30 GMT

I have tried it four times since I got the error. No luck. I hope this happen doesn't befall my MX860 as well. I noticed that this seems to happen with a few models(based on other posts that I have read.)

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

choc1970 — Thu, 12 Sep 2013 12:19:26 GMT

Having the same problem what a pain as need to print some papers off ! watch this space printer is off !!

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

choc1970 — Fri, 13 Sep 2013 09:46:00 GMT

Help have done everything it says & still not working ?

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

Stephen — Sat, 14 Sep 2013 15:07:58 GMT

Hi choc1970!

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

choc1970 — Sat, 14 Sep 2013 16:05:57 GMT

Still didnt fix the problem though did it :smileysad whether it be the UK or wherever the item has broken & I have to get a new one definately not a Canon

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

jamzegan — Sat, 28 Dec 2013 16:10:25 GMT

I'm on my third try of this procedure. Fingers crossed.

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

CanaonMX700BK2 — Tue, 14 Jan 2014 18:58:38 GMT

Hello,

I am having a problem with my printer (MX700). I have never had this problem before. I followed the steps that you had listed, but I do not see anything different. I get the msg: "Printer head is not installed. Install the print head".

Thanks,

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

athesen — Wed, 15 Jan 2014 06:54:49 GMT

Hi. I posted my error message about six months ago. The only solution was to replace the printer head at a cost greater than the printer. And if that did not work then that was money wasted. A simple solution ... shopped around and bought a nice HP Deskjet Ink Advantage ... with better print quality and much longer ink life. When that one breaks down I will buy a Brother and then a Samsun until I have come full circle and have to buy a Kyocera, then a Canon. BTW the interface on the HP for scanning and printing is also much more user freindly. I live in Cape Town and Canon is not interested in serving clients outside US and EU it seems so that too is an argument for not buying it again. Sorry Canon.

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

steelguy — Wed, 15 Jan 2014 18:00:36 GMT

Based on Canon's "speedy" response to this printhead issue I think it's safe to safe that they aren't too keen on servicing customers INSIDE the US as well...

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

DarkwingDuck — Wed, 22 Jan 2014 23:09:21 GMT

Try removing the print head and cleaning it. (Remove the ink cartridges before you clean the print head itself.) I had this error message with my MX882 printer and cleaning it worked for me.

Video instructions on how to remove and clean the print head:

https://www.youtube.com/watch?v=ZheZf-vdho8

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

macnicol — Thu, 30 Jan 2014 05:42:04 GMT

Got this message last week on my trusty PIXMA MP960. Tried all of the procedures mentioned above at least a dozen times with no luck. Then I unplugged and let it sit overnight, In the meantime I removed all of the ink and the print head and cleaned the excess ink off the printhead ink jets. Next morning I plugged it, reinstalled the printhead, installed the ink, turned it on and viola! it worked. Then I decided to test it by printing a test page. Everything looked good except for the top black ink pattern for the PGBK ink cartridge, the print was so faint and blank as to be almost non existent. I did several head cleanings with no luck, then did deep cleaning with little success. I created a test page that had a full page of letters and printed it 3 dozen times and started to get better results but still had areas that did not print well. Decided to buy print head solution to cleana and "unclog" the jets thinking they may have dried out when the printhead sat overnight with no ink in it. Did a thorough cleaning and reinstalled everything. Turned on the printer and got the dreaded U052 message! I've tried to repeat what I had done previously but no luck. Even bought another print head off of eBay but I get the same error msg so I don't think it is a printhead issue. Love the printer, scanner specs are better than any other current models regardless of brand and prints pro photo quality prints. Want to save it, so I'm bundling it up and taking it to a local Canon authorized service center even thought it is out of warranty. Does anyone have any other ideas? Some have said it is a temp sensor issue. How is this corrected? Could it be an ink cartridge related issue with non-Canon or refilled cartridges? Is there a way to "reset" or override the error so at least the scanner can be used? This should be a simple software/firmware update to allow bypassing the print error and still use the copy/scanner functions.

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

ChampMIra — Thu, 30 Jan 2014 15:32:53 GMT

Dear Canon, do you really think we are so stupid as not to try this, it's the frist thing anyone would try !

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

Stephen — Thu, 30 Jan 2014 16:26:33 GMT

Hi ChampMlra,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect. MX890 also...

ranetree — Mon, 10 Feb 2014 17:07:29 GMT

Sorry Canon??? They should be the ones saying sorry. I've had their MX890 for only 1 year. This morning, while printing about 12 pages, it quit. I got the U052 error message. Nothing they're suggesting is working to get it going again. I work form home and need to print often. I won't be buying another Canon any time soon.