topic Re: ImageClass MF8050cn paper jams in paper tray on second page every time. in Office Printers

ImageClass MF8050cn paper jams in paper tray on second page every time.

alruff — Mon, 28 Mar 2016 03:32:54 GMT

When printing multiple pages the first page pulls fine, but then it jams on the 2nd page every time. Constantly have to pull the paper tray out, reach in to grab the stuck copy which comes out with a slight tug not damaging the paper at all. Put jamed page back in the paper tray, push in paper tray, press OK. It will now print 1 page then jam again on the 2nd.

How do I resolve this problem?

Re: ImageClass MF8050cn paper jams in paper tray on second page every time.

Patrice — Tue, 29 Mar 2016 22:04:58 GMT

Hi alruff.

I will be able to assist you.

May I have you make a multiple page copy directly at the machine? If the error occurs when making a copy, we recommend contacting our telephone technical support group.

Please call 1-800-OK-CANON (1-800-652-2666) and a representative will be able to further assist you. I understand that the forum may be your preferred method of communication; however, these steps must be performed with a telephone support representative assisting you.

Re: ImageClass MF8050cn paper jams in paper tray on second page every time.

alruff — Mon, 04 Apr 2016 18:42:33 GMT

Thanks you, I did call support and end result of the Call was to take it in to an authorized Cannon service center and have it fixed. I was glad to find an authorized center close that the support representative gave me. Haven't taken it in as yet.