topic Re: Maxify MB2320 won't print after changing the ink cartridge in Office Printers

Maxify MB2320 won't print after changing the ink cartridge

GInaC — Sat, 02 Apr 2016 20:30:53 GMT

I just changed my black ink cartridge last night and now it won't print. The code B504 keeps coming up and I have followed those directions to restart the printer. Each time I turn the printer on, it spits out 2 pieces of paper, so the paper isn't jammed.

Re: Maxify MB2320 won't print after changing the ink cartridge

Jenine — Sat, 02 Apr 2016 20:46:32 GMT

Hello GlnaC!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-844-4-MAXIFY (1-844-462-9439) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Maxify MB2320 won't print after changing the ink cartridge

GInaC — Sun, 03 Apr 2016 00:53:51 GMT

I'm using Windows 10 operating system. The error comes up on the printer screen, not the computer screen.

Re: Maxify MB2320 won't print after changing the ink cartridge

Patrick — Mon, 04 Apr 2016 17:31:53 GMT

Hi GinaC,

To resolve the B504 error, please contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).

Re: Maxify MB2320 won't print after changing the ink cartridge

Lauromero — Fri, 03 Aug 2018 22:15:44 GMT

Hello,

Can I use this same phone number if I am having the EXACT same issue today? 2018?

Re: Maxify MB2320 won't print after changing the ink cartridge

SamanthaW — Fri, 03 Aug 2018 22:35:08 GMT

Hello!

We recommend using the updated phone number! 1-800-OK-CANON (1-800-652-2666).