Can't get my MF8380 to scan to email

annieaa — Tue, 26 Jan 2016 23:06:21 GMT

Hi all,

I've read so many posts on this I'm not sure there's hope. 😞

I have a Canon MF8380. I'm WIRED on my network with DHCP off and a static IP. I can print both wired and wirelessly through my network.

When I attempt to scan and email, I get a report of Error - but nothing is clear as to what the issue is.

My email in the address book is accurate - no matter which address book record I choose, I get an error.

My settings:

SMTP Server: smtp.gmail.com

Email addie: xxxx@gmail.com (my email address)

Use POP: turned off

Use SMTP (checked)

Username: xxxx@gmail.com (my email address)

Password: my password

Now, my password has special characters in it (like the Exclamation point) but I can't imagine that's causing issues.

My ports:

SMTP: 587

I've power cycled several times and after every change. So frustrating!

Any ideas?

topic Can't get my MF8380 to scan to email in Office Printers