topic Re: MF Toolbox doesn't work on Windows 10 in Office Printers

MF Toolbox doesn't work on Windows 10

madlani — Wed, 19 Aug 2015 12:50:19 GMT

I have a MF4350d, and recently upgraded from Windows 7 to Windows 10.

I can no longer scan using the MF Toolbox utility. I had MF Toolbox 4.9 installed before the upgrade, and it worked just fine. After the upgrade, I get "Cannot communicate with the scanner" error message on screen.

Re: MF Toolbox doesn't work on Windows 10

UPpat — Thu, 07 Jan 2016 22:49:42 GMT

Has this issue ever been resolved? I am desparate. When I have uninstalled and the reinstalled I was lucky enough to do one scan and then today I tried again - about 4 days later and ran into the same problem. I love my ImageClass 4550d printer but this is driving me crazy. Please Canon try to help your faithful customers.

Re: MF Toolbox doesn't work on Windows 10

Jason — Thu, 07 Jan 2016 22:59:01 GMT

Hi, UPpat!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter,, please reach out to our US-based technical support team via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: MF Toolbox doesn't work on Windows 10

nmupasani — Wed, 16 Mar 2016 10:28:57 GMT

Dear All

I have got the same problem for MF4350d.OS Windows 10(64bit)

MF Tool Box is not getting installed. Getting message "Processing Installation".

Already written e-mail to Cannon and also communicated to helpline.

Awaiting for support.