MX 455 - scanner installation problem under Win 10 (1511)

kwulff — Thu, 07 Jan 2016 14:11:55 GMT

I have an MX 455 connected to the local network via WiFi. When trying to install the drivers the installtation routine (mp68-win-mx450-1_00-ea32_2.exe) aborts with after installing the printer and the fax drivers. Manual installation of the scanner driver (MX450SC.INF) yields a success message from Windows but the scanner does not appear.

So far I tried de-installation of all MX drivers, reboot, re-installation. No luck. The scanner does work with another computer running Win 7.

System Info: Dell XPS 15, running Win 10 (15 11).

Any ideas anyone?

Many thanks.

Re: MX 455 - scanner installation problem under Win 10 (1511)

kwulff — Mon, 11 Jan 2016 07:49:49 GMT

I received this from Canon support, and it did solve the problem:

"Regarding your inquiry about PIXMA MX455 printer, we would like you to inform that since Microsoft launched the big November update, it was added a new feature that stops some of our drivers to install properly.

To solve this situation please do the following:

Click on “Start” button;
Select “Settings”;
Then click on “Devices”;
On the left side select “Printers & Scanners”;
Now on the right side turn off the option “Let windows manage my default printer” (maybe you have to scroll a bit down to find this option).
Try now to install the drivers again. The installation procedure should run now without problems."

topic MX 455 - scanner installation problem under Win 10 (1511) in Office Printers

MX 455 - scanner installation problem under Win 10 (1511)

Re: MX 455 - scanner installation problem under Win 10 (1511)