topic Our Canon [MF8580Cdw] is printing twice on all documents with more than one page. Need help please in Office Printers

Our Canon [MF8580Cdw] is printing twice on all documents with more than one page. Need help please

Trevor1992 — Thu, 07 Jan 2016 18:32:26 GMT

Our office has a Canon F164802. That is what the number on the back label says. One issue we are encountering is when ever we print a document with more than one page it will always print the second page twice. And if you have say 4 pages it will print the 2nd and the 4th twice. I tried looking for a reset option in the settings to just reset it but could not find one. What can I do to trouble shoot this issue?

Re: Our Canon F164802 is printing twice on all documents with more than one page. Need help please

Danny — Thu, 07 Jan 2016 13:19:38 GMT

Hi, Trevor1992!

So that the Community can help you better, we will need you to verify the model name of your Canon product. The model name printed on the front or top of the unit is unique and much easier for us to look up. After some research, we believe you might have the Canon imageCLASS MF8580Cdw, but we want to make sure. Please let us know whether this name appears anywhere on your printer.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).

Thanks and have a great day!

Re: Our Canon F164802 is printing twice on all documents with more than one page. Need help please

Trevor1992 — Thu, 07 Jan 2016 18:02:06 GMT

Yes that is the name that appears on the front of the printer.

Thanks!

Re: Our Canon [MF8580Cdw] is printing twice on all documents with more than one page. Need help plea

Trevor1992 — Fri, 08 Jan 2016 17:55:16 GMT

I want to add here that actually the printer prints all pages over 2 twice so if you print a 4 page documents you get the first page once and then 2 of the other three pages. Also sometimes there will be a random paper mismatch error when no setting or paper has been changed. I appreciate your assistance in solving this issue. Hope you are having a wonderful Friday!

Is there a technical support number I can call to get to the bottom of my issue with my printer? I

Trevor1992 — Tue, 12 Jan 2016 18:02:19 GMT

I am still waiting to hear back from this site about my post last week.

http://community.usa.canon.com/t5/Office-Printers/Our-Canon-MF8580Cdw-is-printing-twice-on-all-documents-with-more/m-p/161020

I am wondering if it is still being analyzed or if it was forgotten or what, however I really need to sort this issue out. What can I do? Thanks.

Re: Is there a technical support number I can call to get to the bottom of my issue with my printer?

Danny — Tue, 12 Jan 2016 18:19:24 GMT

Hi, Trevor1992!

As we mentioned in our earlier reply, you can reach us by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT). Our award-winning all-American technical support team is ready to help you!

Thanks and have a great day!