MX920 won't print

mwinikoff — Fri, 01 Jan 2016 22:16:34 GMT

OS: Windows 10

Printer: MX920

printer was installed on 3 laptops. All printers worked for a period of time.

One laptop will no longer print. Error message: Error printing on MX920 Series Printer. The printer couldnt print xxx.

On printer queue: Status starts as "printing" and then changes to 'Printer not responding".

I have tried deleting and re-installing the printer drivers as well as stopping/restarting the printer queue. Nothing has worked on this one laptop.

Suggestions?

Thanks in advance.

Re: MX920 won't print

Michael — Mon, 04 Jan 2016 18:20:02 GMT

Hello.

Check to make sure that the laptop is connected to the same Wi-Fi network as the printer and your other devices.

Also, temporarily disable any firewall or anti-spyware programs on the computer to see if this will allow the unit to print.

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