topic Re: My printer will print for a diagnostic test but will not print a document. HELP!!! in Office Printers

My printer will print for a diagnostic test but will not print a document. HELP!!!

keithhudson63 — Tue, 29 Dec 2015 04:20:22 GMT

My printer will not print any document. I ran a diagnostic test and my printer printed a test document. I tried again to print a document and the box opens in bottom right indicting "printer not responding." HELP!!!

Re: My printer will print for a diagnostic test but will not print a document. HELP!!!

Tiffany — Tue, 29 Dec 2015 04:31:03 GMT

Hi Keithhudson63,

Welcome to the Canon Forum! So that the Community can help you better, we will need to know what model printer you are using and Computer Operating System. (Windows XP/Vista/7/8 or Mac 10.x)

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Re: My printer will print for a diagnostic test but will not print a document. HELP!!!

keithhudson63 — Tue, 29 Dec 2015 04:46:50 GMT

Hi. I have a PIXMA MX922.

Re: My printer will print for a diagnostic test but will not print a document. HELP!!!

Michael — Wed, 30 Dec 2015 14:27:02 GMT

Hello.

Please tell us what version of Windows or Mac OSX is on your computer. Also, tell us if the printer is being used wirelessly or with a direct USB connection.

If immediate assistance is needed, find more help at Contact Us.