Printer won't print when redirected to RDS

justinGSEIWI — Mon, 21 Dec 2015 21:18:32 GMT

I have a user with a Canon Color imageCLASS MF8050Cn printer that prints fine locally but won't print from the 2012 R2 RDS server. I tried the Remote Desktop Easy Print and I also tried loading two different printer drivers for the printer onto the server. When I loaded the printer drivers, I could see the printer driver was assigned to the redirected printer correctly. However, when we try to print, nothing happens.

Any thoughts on why or how to troubleshoot this?

Thanks,

Justin

Re: Printer won't print when redirected to RDS

justinGSEIWI — Tue, 22 Dec 2015 17:53:33 GMT

I forgot to mention that I found these in the logs on the server.

found in system log on server.

The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Found in application server log.

Faulting application name: spoolsv.exe, version: 6.3.9600.17480, time stamp: 0x54585db9
Faulting module name: ntdll.dll, version: 6.3.9600.18146, time stamp: 0x5650b9bb
Exception code: 0xc0000005
Fault offset: 0x000000000003b619
Faulting process id: 0x1068
Faulting application start time: 0x01d1383232426ab0
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e93f6976-a425-11e5-81ba-00155d0a7901
Faulting package full name:
Faulting package-relative application ID:

topic Re: Printer won't print when redirected to RDS in Office Printers

Printer won't print when redirected to RDS

Re: Printer won't print when redirected to RDS