topic Re: My MX922 will not do ANYTHING in Office Printers

My MX922 will not do ANYTHING

busynest — Sat, 19 Dec 2015 00:26:00 GMT

My MX922 will not do ANYTHING. The lights are on, but nothing happens. It will not copy, print or fax. It will not move from one feature to another. I have shut it down a number of times, unplugged it even more often. It always comes back on, makes a few noises but then nothing. It will not respond to pushing any buttons. Can someone help me???

Re: My MX922 will not do ANYTHING

Jenine — Sat, 19 Dec 2015 00:35:36 GMT

Hi busynest!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: My MX922 will not do ANYTHING

busynest — Sat, 19 Dec 2015 00:39:37 GMT

I'm using Mac El Capitan. But I don't think that's the issue at all. Because I can't even make a copy. The machine is completely non-responsive even tho it makes normal sounds when i turn it on. I had been able to print wirelessly, but now it will not respond even connected to USB.

Re: My MX922 will not do ANYTHING

jrhoffman75 — Sat, 19 Dec 2015 03:16:18 GMT

Is it brand new, or was it working at one time and now it has stopped working?

Re: My MX922 will not do ANYTHING

busynest — Sat, 19 Dec 2015 17:10:24 GMT

I've had it about 2 months. It worked initially. I could copy, print wirelessly and fax. Now nothing moves when I hit any of the buttons, even tho the lights are on.

Re: My MX922 will not do ANYTHING

jrhoffman75 — Sat, 19 Dec 2015 17:45:34 GMT

I recall seeing a post a while ago for a similar problem. If I recall correctly the instructions were to unplug, press the power button (to drain any stored energy) and then let it sit unpowered overnight.

If that doesn't work you could call 1-800-OKCANON

Re: My MX922 will not do ANYTHING

busynest — Sat, 19 Dec 2015 18:02:43 GMT

Thank you. I'll give that a try!!!

Re: My MX922 will not do ANYTHING

busynest — Sat, 26 Dec 2015 17:58:47 GMT

I tried that and it does work...for a day or two and then freezes up again. So unacceptable. I will call Canon next week. Thank you for your help and suggestions.