topic Re: Can't change ink cartridges on maxify mb2320. in Office Printers

Can't change ink cartridges on maxify mb2320.

glennscalise — Thu, 10 Mar 2016 00:25:44 GMT

I open the front door and cartridge holder will not move to the center. It will not move at all. I just get a message that the front door is open

Re: Can't change ink cartridges on maxify mb2320.

Michael — Fri, 11 Mar 2016 15:39:22 GMT

Hello.

You will not be able to replace an ink tank until it is completely empty. Please continue printing until the empty warning appears. You should be able to replace the tank at that point.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Can't change ink cartridges on maxify mb2320.

Martinvp — Wed, 04 May 2016 08:38:59 GMT

I have the same problem. The printer thinks that the Magenta cartridge is still full, but it is completely empty. How can I replace the ink cartridge while the printer thinks it is not empty?

Re: Can't change ink cartridges on maxify mb2320.

jhbennett — Sun, 14 Aug 2016 12:10:19 GMT

I installed a remanufactured black ink cartridge. It worked fine but now that it is empty, the ink indicator just shows a "?" and will not center on the black cartridge so I can replace it. What can I do?

Re: Can't change ink cartridges on maxify mb2320.

Michael — Wed, 17 Aug 2016 15:05:31 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Can't change ink cartridges on maxify mb2320.

celb — Sun, 18 Sep 2016 00:55:16 GMT

See this on youtube for directions on how to remove a MB2320 ink cartridge

https://www.youtube.com/watch?v=mysHiP3-PHg

Re: Can't change ink cartridges on maxify mb2320.

deadcenterdarts — Thu, 08 Dec 2016 21:33:37 GMT

I just spoke to Canon regarding this issue and was informed that there is no manual over ride for the pressurized ink system in this printer model so there is NO way to get the cartridge to move into place to be replaced until the machine is certain that it is out of ink.
The question mark over the ink means the machine doesn't yet know that the ink is gone and will not be able to remove the ink cartridge until it does... So he told me to just keep printing... wasting paper on things that I can't use until the machine realizes there is no ink in the cartridge.

I used to be a very local Canon customer. This poor design and lack of forethought into potential issues makes me think that it's time to start exploring other manufacturers. 😞

Re: Can't change ink cartridges on maxify mb2320.

atrius — Mon, 01 May 2017 16:25:55 GMT

I have mb5420 and exactly the same problem.

I regret the day I bought this garbage. This is my last Canon. Unacceptable poor design.

Re: Can't change ink cartridges on maxify mb2320.

Henryps — Mon, 31 Jul 2017 02:06:13 GMT

Almost the same, I can't change the black one. It doesn't read it. And it's already empty.

Re: Can't change ink cartridges on maxify mb2320.

sshinnan11 — Wed, 09 Aug 2017 22:23:59 GMT

I have just replaced all the ink cartridges except the Black which is empty---it will not line up so I can change it. There is no more ink and it just prints blank pages - I have a small home based business and I am desparate to fix this!!!!

Re: Can't change ink cartridges on maxify mb2320.

jry19 — Wed, 11 Oct 2017 18:24:09 GMT

I had this problem, too. In my case, I'd removed the empty cartridge and found out that I didn't have that color on hand. Whereupon I [FOOLISHLY!] inserted the USED cartridge back in place. And the printer promptly went dead. The following, posted by someone else herer and repeated for newer users, saved my goose:

See this on youtube for directions on how to remove a MB2320 ink cartridge

https://www.youtube.com/watch?v=mysHiP3-PHg

One final comment: Turn the gear PAST the click point (it will spin free) if the cartridge extraction doesn't work the first time.

Re: Can't change ink cartridges on maxify mb2320.

Stephen — Wed, 11 Oct 2017 18:38:36 GMT

Doing something like this can damage your MAXIFY and is absolutely not recommended by Canon USA. If you're in a situation where you need to change your ink and you can't, we highly recommend contacting our US-based support team at 1-800-OK-CANON (800-652-2666). Support at Canon USA is always free, and is right here in the USA. Our team is available Monday-Friday 8:00 am to 10:00 pm ET Saturday 10:00 am to 7:00 pm ET, excluding holidays All times ET, excluding holidays.

Re: Can't change ink cartridges on maxify mb2320.

rjflaw — Wed, 25 Oct 2017 21:19:00 GMT

Smae problem. I cannot print and cannot change the ink. The machine is useless. This is a ridiculously ineffectual design. I will never buy a Canon Copier again.

Re: Can't change ink cartridges on maxify mb2320.

glukowski — Mon, 15 Jan 2018 23:46:17 GMT

Michael - I have the same issue with my MB2720. Will the ink holder not move until one is empty?

Also, will both the normal and the XL cartridges work in the printer for ALL colors?

Re: Can't change ink cartridges on maxify mb2320.

Anne65 — Tue, 06 Feb 2018 17:45:55 GMT

Thank you for this helpful information! Much better than sitting on hold with Canon, and even then you wouldn't get a solution.

Re: Can't change ink cartridges on maxify mb2320.

piscatory — Thu, 05 Apr 2018 02:37:05 GMT

I have the same problem; the printer and my computer both say the cartridge is empty but it won't allow me to remove it, nor will it print. A totally useless printer. I need to print something now, and can't wait to contact Canon support. I'd be better off to go to Costco and buy an Epson or HP. That would also solve all the problems I have with the MB2320.

Re: Can't change ink cartridges on maxify mb2320.

Michael — Mon, 30 Apr 2018 16:20:35 GMT

Hello.

If an "empty" warning is displayed and you cannot replace the ink tanks, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Can't change ink cartridges on maxify mb2320.

ilsooon89 — Wed, 17 Oct 2018 01:55:28 GMT

Why you don't get it? The monitor shows it has inks but actually some ink is gone, so it does not move to 'change' position.

I cannot change ink because sensor does not detect the empty ink tank correctly.

Re: Can't change ink cartridges on maxify mb2320.

ilsooon89 — Wed, 17 Oct 2018 02:30:57 GMT

One color ink does not come out on papers, but monitor shows it has left over ink, so does not allow to change it.

How can I replace an ink for the sensor does not do a good job.

Thanks,

Ilsoon

Re: Can't change ink cartridges on maxify mb2320.

catatized — Wed, 19 Dec 2018 16:10:20 GMT

There is a solution. Canon 1st level techs just follow the FAQ's in front of them.
Start a test print. AFTER is starts printing the page, not while it is charging the print head, unplug the machine. The releases the print head so it can be moved. You should be able to align the cartridge with the removal button moving the print head around or turning its drive gear. Its a work around but it works.
You can also goto THIS VIDEO [link disabled per forum guidelines] and follow the video instructions.