topic Re: False paper jam message on mf654cdw in Office Printers

False paper jam message on mf654cdw

Jgmcall — Tue, 13 Jan 2026 00:56:32 GMT

I’m getting an error message indicating a paper jam but there is no paper jam. I have followed the procedures for clearing paper jams from each possible jam point and found no problems. The printer is only 6 months old and we have never had a paper jam of any kind. We havre never had to manually remove a sheet of paper nor have we had a situation where pieces of a page have torn off in the machine that could cause this error. There is a small amount of dust inside the machine but I don’t believe it’s enough to cause this problem. I could be wrong about that. I suspect a faulty sensor is causing the problem but I can’t find anything looking like sensors. The pictures I’ve found on the internet have not been helpful. Any suggestions would be appreciated.

Re: False paper jam message on mf654cdw

shadowsports — Tue, 13 Jan 2026 02:47:33 GMT

Greetings,

In this case, I would recommend registering your product in your MyCanon account (first). Then contact support. The printer has a 3-year warranty. 😉

MyCanon https://share.google/sE0iRHFV1va4OyO5k

Support

1-800-652-2666

Re: False paper jam message on mf654cdw

Jgmcall — Wed, 14 Jan 2026 10:58:05 GMT

Thanks. I have registered the product so I will contact canon support.