https://community.usa.canon.com/t5/Office-Printers/I-have-a-MF287dw-printer-Cartridge-lid-will-not-close/m-p/581571#M30435 Mon, 05 Jan 2026 18:50:09 GMT MHiddle 2026-01-05T18:50:09Z https://community.usa.canon.com/t5/Office-Printers/I-have-a-MF287dw-printer-Cartridge-lid-will-not-close/m-p/581571#M30435 Mon, 05 Jan 2026 18:50:09 GMT https://community.usa.canon.com/t5/Office-Printers/I-have-a-MF287dw-printer-Cartridge-lid-will-not-close/m-p/581571#M30435 MHiddle 2026-01-05T18:50:09Z https://community.usa.canon.com/t5/Office-Printers/I-have-a-MF287dw-printer-Cartridge-lid-will-not-close/m-p/581573#M30436 <P data-path-to-node="14">Hello! Thanks for posting about your MF287dw.</P> <P data-path-to-node="15">I know how frustrating it is when a printer cover feels "jammed" or simply won't latch shut. Typically, this model has a safety mechanism that physically prevents the door from closing if the toner cartridge isn't perfectly aligned. This is to prevent damage to the drum or the door itself.</P> <P data-path-to-node="16"><STRONG data-path-to-node="16" data-index-in-node="0">Steps to troubleshoot:</STRONG></P> <OL start="1" data-path-to-node="17"> <LI> <P data-path-to-node="17,0,0"><STRONG data-path-to-node="17,0,0" data-index-in-node="0">Remove the Toner:</STRONG> Lift the operation panel/scanning unit and open the toner cover. Remove the cartridge completely.</P> </LI> <LI> <P data-path-to-node="17,1,0"><STRONG data-path-to-node="17,1,0" data-index-in-node="0">Inspect the Cavity:</STRONG> Use a flashlight to check the back of the printer inside the slot. Look for any torn pieces of paper, orange packing tape, or shipping clips that might have fallen in.</P> </LI> <LI> <P data-path-to-node="17,2,0"><STRONG data-path-to-node="17,2,0" data-index-in-node="0">Check the Cartridge:</STRONG> Ensure the orange protective cover has been completely removed from the drum on the cartridge itself.</P> </LI> <LI> <P data-path-to-node="17,3,0"><STRONG data-path-to-node="17,3,0" data-index-in-node="0">The "Push" Technique:</STRONG> Slide the cartridge back in. The critical part is the end—you often need to give it a firm push until it <STRONG data-path-to-node="17,3,0" data-index-in-node="127">clicks</STRONG> or locks into the rear of the machine. If the cartridge springs back slightly when you let go, it isn't locked, and the door will strike the top of the cartridge.</P> </LI> <LI> <P data-path-to-node="17,4,0"><STRONG data-path-to-node="17,4,0" data-index-in-node="0">Check the Latch:</STRONG> Look at the plastic hook on the underside of the lid and the corresponding hole on the printer body. If either looks physically snapped or broken, that would require a repair.</P> </LI> </OL> <P data-path-to-node="18"><STRONG data-path-to-node="18" data-index-in-node="0">Still not closing?</STRONG> If the cartridge is seated and the latch looks fine, but it still won't close, please contact our support team for warranty service options.<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Stephen_0-1767640430538.png" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/72603i6BB491D791156E2F/image-size/large?v=v2&amp;px=999" role="button" title="Stephen_0-1767640430538.png" alt="Stephen_0-1767640430538.png" /></span></P> <P>&nbsp;</P> <UL data-path-to-node="19"> <LI> <P data-path-to-node="19,0,0"><STRONG data-path-to-node="19,0,0" data-index-in-node="0">Online:</STRONG> <A class="ng-star-inserted" href="https://canon.us/account" target="_blank" rel="noopener">https://canon.us/account</A></P> </LI> <LI> <P data-path-to-node="19,1,0"><STRONG data-path-to-node="19,1,0" data-index-in-node="0">Phone:</STRONG> 800-OK-CANON (800-652-2666)</P> </LI> </UL> Mon, 05 Jan 2026 19:15:21 GMT https://community.usa.canon.com/t5/Office-Printers/I-have-a-MF287dw-printer-Cartridge-lid-will-not-close/m-p/581573#M30436 Stephen 2026-01-05T19:15:21Z