topic Canon MX 922 not scanning -msg: "An error occurred while communicating with the scanner. (-9923)" in Office Printers

Canon MX 922 not scanning -msg: "An error occurred while communicating with the scanner. (-9923)"

vadhopper — Tue, 15 Dec 2015 22:14:19 GMT

Trying to scan on my MacBook Pro with OSX 10.11.2

This has worked with no problem before. Now I try to get into the scanner through various methods and get the same error:

"An error occurred while communicating with the scanner. (-9923)"

It is printing fine.

I deleted the drivers, downloaded the most recent drivers and reinstalled. It still prints fine, but I still get the same error.

I am at a loss.

Re: Canon MX 922 not scanning -msg: "An error occurred while communicating with the scanner. (-

John_B — Tue, 15 Dec 2015 22:23:44 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Canon MX 922 not scanning -msg: "An error occurred while communicating with the scanner. (-

vadhopper — Wed, 16 Dec 2015 16:13:50 GMT

The computer is connected to the printer via wifi. I think I provided all the critical details. Any other needed - just ask. Thanks!

Re: Canon MX 922 not scanning -msg: "An error occurred while communicating with the scanner. (-

Michael — Thu, 17 Dec 2015 14:41:39 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.