Canon c2030i large volume scans difficult/ impossible

light69 — Tue, 15 Dec 2015 17:19:35 GMT

Hi all,

Has anyone had experience trying to scan (for purposes of scan to email/ fax) large volumes of documents?

In a nut shell, I quite routinely send lengthy faxes (20 pages+). Sometimes I can manage 20 pages but what normally happens is when attempting to scan anything more than 12 pages or so the "Duplex Color Image Reader Unit-D1" begins taking 2 pages at a time, then deteriorates to taking multiple pages at a time before finally giving up on the task at hand and just taking the remaining take of paper all at once.

For clarification, what beings as a 20 page document normally ends up being sent as a 10 pages or less document with random pages missing as a result of not being correctly scanned.

I'm curious if my unit it faulty or if this is an inherent fault on this model.

Cheers,

Light.

Re: Canon c2030i large volume scans difficult/ impossible

John_B — Tue, 15 Dec 2015 17:29:50 GMT

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please http://www.canon.com, and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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Canon c2030i large volume scans difficult/ impossible

Re: Canon c2030i large volume scans difficult/ impossible