topic Re: GX2020 printer disappeared from list after a recent Windows 11 update. in Office Printers

GX2020 printer disappeared from list after a recent Windows 11 update.

edwardsebesta — Fri, 28 Nov 2025 17:31:07 GMT

After a recent windows update, the GX2020 printer doesn't show up on the list of available printers.

The GX2020 Fax feater shows up. Looking in the Settings/Bluetooth&Devices/Printers and scanners, I see Cannon GX2000 series Fax, but no the printer.

Yes, I turned off the printer and restarted it. The connections are good.

I don't want to try everything and the kitch sink approach. The computer was restarted doing Dell Computer updates.

I turned off the "Let Windows manage my default printer,"

I wish to hear from those who have had this problem and solved it.

Re: GX2020 printer disappeared from list after a recent Windows 11 update.

shadowsports — Fri, 28 Nov 2025 18:06:09 GMT

Greetings,

How is your printed connected, and to what?

If connected via USB unplug the cable and restart your computer. Then re-run the setup utility. Do not connect the printer until prompted to do so by the installer.

If connected via Wi-Fi or ethernet, just re-run the setup utility.

https://www.usa.canon.com/support/p/megatank-maxify-gx2020-wireless-home-office-all-in-one-printer

Optional: if you're using the printer with a static IP just add it as a TCP/IP device.

Re: GX2020 printer disappeared from list after a recent Windows 11 update.

edwardsebesta — Fri, 28 Nov 2025 18:54:41 GMT

Just where do I find my "set up" utility. I am concerned since the scan function is working and the GX2020 fax is still there. I had to troubleshoot making sure stuff doesn't go to One Drive.

Re: GX2020 printer disappeared from list after a recent Windows 11 update.

edwardsebesta — Fri, 28 Nov 2025 19:27:47 GMT

I downloaded and installed the drivers. I checked it is listed in the Device manager. It didn't fix the problem. It is just a direct USB cable connection to a Dell Precision 777. The solution might be to just junk the printer and purchase a new one.

Re: GX2020 printer disappeared from list after a recent Windows 11 update.

edwardsebesta — Fri, 28 Nov 2025 19:51:01 GMT

Finally got the driver installed and I am able to send print jobs to the printer and Windows says the transmission of the job is fine. The GX2020 just doesn't print it. Wasted a few hours on a printer that is broken. Still don't know why it dropped off the list of installed printers. Maybe it is a printer with bad software, maybe it is yet another problem with Microsoft Windows updates. Who knows. Just need to get a printer express delivered again. Lots of ink in this printer. Oh well.