topic Re: imageCLASS MF272dw won't print via USB in Office Printers

imageCLASS MF272dw won't print via USB

printerless — Tue, 18 Nov 2025 17:32:58 GMT

Greetings - I recently relocated to Japan and purchased an MF272dw printer. I have it connected to a Macbook Air running OS 12.7.6 using a new USB cable. The printer shows up in preferences, and when I attempt to print a PDF it also shows up in Print. When I hit the print button nothing happens. WhenI check the printer in preferences it shows "in use, last used". Open Print Queue shows the file and "Printing - looking for printer" with a blue bar cycling back and forth. Needless to say this is frustrating. I've used many computer/printer combos and have never had this much difficulty.

Any help will be much appreciated, thanks

Re: imageCLASS MF272dw won't print via USB

printerless — Sun, 23 Nov 2025 00:08:31 GMT

So far no response, so will try a different tack. Would anyone know the phone support number for Canon Japan?

Thanx

Re: imageCLASS MF272dw won't print via USB

DerrickL — Sun, 23 Nov 2025 00:53:59 GMT

I would make sure your drivers are installed correctly. The fact you purchased it in Japan should not keep it from working, in my opinion. The website will sense your operating system so you can download Mac drivers.

https://www.usa.canon.com/support/p/imageclass-mf272dw

Re: imageCLASS MF272dw won't print via USB

shadowsports — Sun, 23 Nov 2025 01:13:28 GMT

Greetings,

For support in Japan, visit the Canon Global Support website. Select Asia > Japan.

For Product and Support Information | Canon Global https://share.google/aDljlG6wFZX2LeisP

While MACs do support Airprint, the device support you get can be limited. Its best to install the drivers for your product to get the most from your printer.

Drivers for your product can be found here:

Software Selection | Canon https://share.google/JQazNzpWFjogDKss9

I'd start over. Disconnect the USB cable. Remove the device from printers and scanners applet using the minus key (-). Restart your Mac. Run the setup utility and do not connect your printer until prompted to do so by the installer.

Re: imageCLASS MF272dw won't print via USB

printerless — Mon, 24 Nov 2025 03:58:51 GMT

Thanks Derrick, I tried Canon USA. They wanted me to input the serial number and was told it was invalid. Looks like they have nothing to do with Japan purchased products, which is kind of strange as they are a Japanese company.

Re: imageCLASS MF272dw won't print via USB

printerless — Mon, 24 Nov 2025 04:02:02 GMT

Thanks Rick, I'll give it a try and come back here with the results.

David

Re: imageCLASS MF272dw won't print via USB

printerless — Mon, 01 Dec 2025 23:51:09 GMT

Apologies for being AWOL, my wife broke her arm last Tuesday and haven't worked with the printer since. Will get back on it as I need to print a bunch of med reports. Will return here whether I have success or not.

Re: imageCLASS MF272dw won't print via USB

printerless — Tue, 02 Dec 2025 00:50:52 GMT

Hi Rick - The Setup Utility is for PCs, so out of luck there. It's also for wireless, which I'm not interested in. Will only be using the printer via USB.

Thanks for the effort.

Re: imageCLASS MF272dw won't print via USB

shadowsports — Tue, 02 Dec 2025 01:18:53 GMT

The link I provided was for Canon Japan. MAC OS

Re: imageCLASS MF272dw won't print via USB

printerless — Tue, 02 Dec 2025 07:08:08 GMT

Hi Rick - yep, but the Canon Laser NW Device Setup Utility pops up a box that says to configure the device using 'Easy Connect via PC'. When I hit OK, nothing happens and I can go no further.

Re: imageCLASS MF272dw won't print via USB

printerless — Tue, 02 Dec 2025 07:15:32 GMT

I also reinstalled the drivers from the Canon Japan site, wth the same results as before. The printer shows up on printer preferences as online, and in Print Queue it shows 'printing' with the blue band bouncing back and forth, but no actual printing taking place.

Re: imageCLASS MF272dw won't print via USB

shadowsports — Tue, 02 Dec 2025 14:05:36 GMT

Greetings,

Are you connecting the printer before running the installer? You should run the installer first, then connect the printer only when prompted to do so.

Remove the program from the applications folder to trash. Disconnect the USB cable. Remove the printer instance from Printers and Scanners using (-). Restart your MAC and run the installer. Does it give you a different option?

Are you certain your USB cable is compatible, and you are not using an adapter or dongle? If none of this helps, I would contact Canon Support in Japan. The software does not appear to be working for USB correctly. The utility I referenced is definitely correct.

MF 2

MF262dw/MF264dw/MF265dw/MF265dwII/MF266dn/MF266dnII/MF269dw/MF269dwII/MF272dw/MF273dw