topic Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless in Office Printers

I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

tjv_florida — Mon, 30 Jun 2014 00:16:29 GMT

I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

Please advise.

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Jason — Mon, 30 Jun 2014 01:49:21 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

tjv_florida — Mon, 30 Jun 2014 02:14:13 GMT

Hello.

Thanks for the speedy reply.

I am running Windows Vista Home Premium, Service Pack 2

I look forward to hearing from you soon.

Thank you

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

skeating — Sun, 29 Nov 2015 20:41:04 GMT

I am having same issue - what was the solution?

Thanks.

Susan

@tjv_florida wrote:
I have my new MX922 connected to my home network via wireless. When I attempt to scan photos I receive an error message stating that the scanning software was unable to communicate with the scanner. Code:5,157,69.

I have no issues when printing or faxing it is only the scanning function. I am using the Canon supplied software - My Image Garden - to do the scan.

Please advise.

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Michael — Wed, 02 Dec 2015 13:30:01 GMT

Hello.

What other messages show in the error that you have encountered? Also, what version of Windows or Mac OSX do you have?

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

skeating — Wed, 09 Dec 2015 22:54:07 GMT

I recieve one of 2 error codes; code 2,250,200 or code 5,157,69. Support via phone got it working once by unistalling drivers, turning off anti-virus, then reinstalling virus. That worked ...for less than a day. Back to same problem. Very frustrating. Any ideas would be very much appreciated.

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Jason — Wed, 09 Dec 2015 22:56:40 GMT

Hi !

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

skeating — Wed, 09 Dec 2015 23:20:54 GMT

windows 10 (x64)

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Michael — Thu, 10 Dec 2015 13:18:14 GMT

Hello.

If reinstalling the drivers worked temporarily, there may be a firewall or anti-spyware program that is blocking the scanner driver. Temporarily disable these programs to see if this helps.

If the issue persists, try a new or different admin-level account on the system to narrow down the cause of the issue.

If immediate assistance is needed, find more help at Contact Us.

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

StevenLinh — Fri, 27 Jan 2017 10:46:17 GMT

I get the same error on my MG3560...

CODE5,157.69

Seems to be a common problem for most cannon print / scanners

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

BREZ — Wed, 01 Feb 2017 21:45:58 GMT

i have the same error codes using either wired or wireless LAN

Windows 10, Avast AV disabled, Firewall disabled. No resolve.

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

sherrox99 — Mon, 10 Apr 2017 00:41:57 GMT

Any updated on this? I am running Windows 10 and am getting the same error codes when I try to scan.

Re: I receive an error code:5,157,69 when I try to scan using my MG322. It is connected via wireless

nich_kw — Mon, 02 Oct 2017 23:38:40 GMT

I tried using paint to scan with and it works, but I would like to be able to scan to a pdf file. I am using Windows 10 64x.

Re: I receive an error code:5,157,69 when I try to scan using my MG322. It is connected via wireless

Michael — Fri, 27 Oct 2017 19:19:54 GMT

Hello.

Try reinstalling the drivers to see if this will resolve your issue.

If the error persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

Sithokozile — Mon, 01 Jul 2019 10:28:17 GMT

Same here

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

sybotts — Mon, 11 May 2020 20:49:28 GMT

Re: I receive an error code:5,157,69 when I try to scan using my MX922. It is connected via wireless

sybotts — Mon, 11 May 2020 20:52:56 GMT

I ahve 2 canon printers that have scanning capabilities. When I scan on one of the prnters I am unable to connects to the other printer if I want to use it to scan, How do I connect the the printer that is not connected to the scanner?