topic Re: ImageCLASS D570 - will not scan to Windows version 11/24H2 in Office Printers

ImageCLASS D570 - will not scan to Windows version 11/24H2

GeeDub46 — Sun, 16 Mar 2025 19:08:57 GMT

Purchased and installed the Canon imageCLASS D570, serial # YPNxxxxx, 1/17/25
Identified my operating system: Windows 11 Pro; Version 24H2
Successfully tested the printing feature and then ran into problems scanning.
My Dell computer tells me "A scanner driver supporting this software is not installed. Install it and try again."
I returned to browsing and asked about Windows 11/24H2 problems with the Canon scanner. I found that there was a "fix" issued: KB5048667, and it should have automatically uploaded among the Windows Updates.
I returned to the Canon site and found a driver that is "recommended".
I successfully downloaded the recommended driver ([windows 64 bit] imageCLASS D570 MF Drivers (UFR11/PCL/Scangear)).
I printed a test page that says I have correctly installed the Canon D570 on my CPU.
But, when I attempted to scan, the computer responded with "ScanGear MF: Cannot communicate with scanner."
I tried the Canon #800/652-2666, but an automated voice put me on hold for 30 minutes before I disconnected.
I have not found a Canon "Chat" feature that

[Mod Note: Masked Serial Number]

Re: ImageCLASS D570 - will not scan to Windows version 11/24H2

eaudejane — Fri, 01 Aug 2025 19:21:44 GMT

Same issue here but I think its because my processor is Snapdragon. More like oh SNAP... what a DRAG.

Re: ImageCLASS D570 - will not scan to Windows version 11/24H2

shadowsports — Fri, 01 Aug 2025 20:35:23 GMT

Hi GeeDub46,

Please visit the support portal for your device and install the MF scan utility version. 1.21.0.2.

You can grab it here:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN

Re: ImageCLASS D570 - will not scan to Windows version 11/24H2

shadowsports — Fri, 01 Aug 2025 20:35:44 GMT

@eaudejane,

The D570 is not currently supported on systems based on ARM processors. It is supported on Intel or AMD based systems.

Re: ImageCLASS D570 - will not scan to Windows version 11/24H2

GeeDub46 — Sat, 02 Aug 2025 21:34:19 GMT

Thank you for the advice. Unfortunately, the download did not fix my problem. I contacted McAfee to see whether their protection protocols were blocking my scanner. McAfee made sure that I had downloaded the correct Canon driver (I had.). They turned McAfee off, but I'm still getting the same result when I attempt a scan: "Cannot communicate with the scanner." I'll now focus on getting help from Canon (I have tried that before, but I was unable to get to a human being.).