topic Re: My Canon GX6000 suddenly stopped allowing me to save scanned documents. in Office Printers

My Canon GX6000 suddenly stopped allowing me to save scanned documents.

burnsto — Mon, 28 Jul 2025 16:54:20 GMT

It will scan the document, but when I attempt to save it to the computer, it doesn't save. It has worked for a year and just now stopped working. I have the current Windows updates.

Re: My Canon GX6000 suddenly stopped allowing me to save scanned documents.

Danny — Tue, 29 Jul 2025 14:35:32 GMT

Thanks for joining the conversation, burnsto!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the GX6000 series. The model number should appear on the front of the printer at the lower right, just below the color ink tank windows. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: My Canon GX6000 suddenly stopped allowing me to save scanned documents.

burnsto — Tue, 29 Jul 2025 15:21:10 GMT

GX6020

Re: My Canon GX6000 suddenly stopped allowing me to save scanned documents.

burnsto — Mon, 04 Aug 2025 20:12:40 GMT

I found the fix- Go to programs Cannon print, hit three buttons, advance options, reset