topic Re: Canon MF6160dw email error in Office Printers

Canon MF6160dw email error

Tycohb — Mon, 23 Mar 2015 20:18:46 GMT

Whenever I try to scan a document to an email inbox I get an error message.
I've checked the email address and the network connection and both are correct. Network printing and everything else seems to work fine except this scan to email feature.
I wanted to check if anyone else has this issue and if you found a solution to it. I'd hate to have to send it back over such a small issue.

Re: Canon MF6160dw email error

Tiffany — Mon, 23 Mar 2015 20:32:14 GMT

Hi Tycohb!

So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x)

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: Canon MF6160dw email error

Tycohb — Mon, 23 Mar 2015 20:42:56 GMT

I was only using the printer itself. The computer is windows 8 but I just used the buttons and screen on the printer itself.

Re: Canon MF6160dw email error

jennlin8 — Wed, 06 May 2015 00:09:35 GMT

Hi - Did this get resolved? I am having the same issues and I am using Windows 8.1

Re: Canon MF6160dw email error

Patrice — Thu, 21 May 2015 01:24:33 GMT

Hi jennlin8.

So that I can better assist you, I would like to ask a few questions.

1. What is the exact error code that you receive when you attempt to scan to email?

2. Are you using an onsite email server, such as MS Exchange or Domino?

3. Have you activated the Send Function Setting Tool?

I look forward to your reply. Should you need immediate assistance with this issue, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: Canon MF6160dw email error

MF160dwBuyer — Sun, 06 Dec 2015 17:36:32 GMT

I also have this same problem, which was apparently not resolved for the last customer. This is the error message that I get when this happens is printed from the printer.

It reads:

TX RESULT REPORT

Job Number 004

Start time 12/06 1132 AM

Sheets 0

Error

Perigoe Inbox [Mod note: Removed per FORUM GUIDELINES]

I have a mac running yosemite (OS 10.10.5)

However, this problem occured before I even connected the MF6160dw to my mac. It is entirely self contianed.

I have put the printer on the wireless network. I have sent a print job over the wireless network. I have checked and I have IPv4, not IPv6.

Please respond i

Re: Canon MF6160dw email error

anujdhall — Sun, 13 Dec 2015 03:41:25 GMT

We just received our new 6160dw from Amazon and I have the same problem and get the same error as MF160dwBuyer. I have a Windows 10 PC and I can also prin tot the mfp without issue. We just do not seem able to send scanned images by e-mail. Canon - can you please respond?