topic Re: MB2320 printer not showing on printer list in Office Printers

MB2320 printer not showing on printer list

ebxgsxr — Fri, 27 Nov 2015 04:38:26 GMT

got my MB2320 printer home and set up. but when i tried to get it set up using WiFi, the touchscreen says it's detected, but once i try getting things set up on my computer, the printer does not show up on the list of printers. i have tried several different ways of set up (standard, WPS, and the one where you can select the network), but nothing seems to be working. what i am i doing wrong?

Re: MB2320 printer not showing on printer list

John_B — Fri, 27 Nov 2015 16:44:12 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MB2320 printer not showing on printer list

ebxgsxr — Fri, 27 Nov 2015 17:12:58 GMT

Thanks John. I just upgraded to windows 10. The printer says it's connected to Wi-Fi, but when I try to set it up, it's not showing on the list of printers on the network. The only way I can use it is by using the usb cord.

Re: MB2320 printer not showing on printer list

ebxgsxr — Sat, 28 Nov 2015 21:36:30 GMT

well, to put an added twist. i was able to download the app on my phone to be able to print. while i didn't have anything to test print, i was able to scan something using my phone and it was able to "see" my printer. but i still can not get it to be recognized by my computer.

this is the sceen that i keep ending up at.

http://i433.photobucket.com/albums/qq53/ebxgsxr/20151128_162642_zpskyde7jck.jpg

hopefully someone can help me figure out what's wrong before i get a chance to call their customer service.

Re: MB2320 printer not showing on printer list

Michael — Sun, 29 Nov 2015 11:35:46 GMT

Hello.

Check to make sure that your computer is connected to the same Wi-Fi network as the printer. Also, temporarily disable any firewall or anti-spyware programs to see if this allows the setup to detect the printer.

If you continue to have difficulties with this issue, find more help at Contact Us.

Re: MB2320 printer not showing on printer list

ebxgsxr — Fri, 04 Dec 2015 16:13:14 GMT

well, i was able to call customer service. i thought i had to run either wireless on through the USB cable only. i found out that i can keep the cable hooked up and print from my computer and still print wireless from my phone.