topic Re: pixma mx340. in Office Printers

pixma mx340.

rgfoote — Wed, 18 Nov 2015 01:19:00 GMT

Cannon IJ Network Scan Utility is in my " add/ remove programs", but date installed is the only thing filled; publisher, size, and version are blank. I can't access it, or do anything. Please help. Thanx

Re: pixma mx340.

Jason — Wed, 18 Nov 2015 01:30:23 GMT

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: pixma mx340.

rgfoote — Wed, 18 Nov 2015 19:09:42 GMT

windows 10

1-reset mx340 to factory default settings.

2-Installed recommended drivers from Cannon site 11/18/15

==========================================
Setup Results
===========================================

Model :
Canon MX340 series

Network Setup of the Printer :
Completed
Name :
Canon MX340 series Printer (Copy 1)
Port Name :
CNBJNP_001E8F858E11

Network Setup of the Scanner :
Completed
Name :
Canon MX340 series(00.1E.8F.85.8E.11)

Network Setup of the Fax :
Completed
Name :
Canon MX340 series FAX (Copy 1)
Port Name :
CNBJNPFAX_001E8F858E11

Network Type :
Infrastructure
SSID :
SC........

===========================================
11/18/15
Windows 10
"This PC>OS(C:)>program files(x86)>Cannon>Cannon IJ network scan utility"

CNMNSUT "Date modified" did not change from 8/23/10
Scan utility will not open.

Re: pixma mx340.

Michael — Thu, 19 Nov 2015 17:59:27 GMT

Hello.

Hello, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: pixma mx340.

rgfoote — Thu, 19 Nov 2015 18:57:15 GMT

"contact us" is an endless loop that shows new products. Are you a real person?

Re: pixma mx340.

Crista — Thu, 19 Nov 2015 19:05:27 GMT

Hi rgfoote!

Yes, we are real people! You can reach our friendly, United States based technical support team by calling 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). They will be able to help you with your PIXMA MX340.

Thanks!

Re: pixma mx340.

rgfoote — Thu, 19 Nov 2015 20:32:49 GMT

GOT IT!
go to cannon.com/cusa/home
support
drivers/downloads
enter model and choose from dropdown
forget what is in your face (recommended download), and look for the four boxes, side by side. First is downloads, NEXT IS SOFTWARE; CLICK.
go down to MP Navagator and get er done!
yours truly,
Stupid