topic imageCLASS MF654Cdw Cannot communicate with the scanner/ Please connect to the computer in Office Printers https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF654Cdw-Cannot-communicate-with-the-scanner-Please/m-p/556354#M26991 <P>I see this post a lot but, so far,&nbsp; nothing works for me.&nbsp; Any assistance would be appreciated.</P> <P>I have a Canon MF654Cdw Printer/Scanner attached to my computer via USB (I have tried 5 different USB Cables). I am running Windows 11.</P> <P>I can print just fine, but I am unable to scan - with error messages from my computer when I try to use the scan utility and error messages from my scanner when I try to scan directly from the scanner function on the printer. I have reinstalled both the latest printer drivers and scan utility. I have recycled the computer and printer/scanner numerous times.</P> <P>The most frustrating thing is that the printer works perfectly fine, so I know the USB connection is there.</P> <P>If anyone has any straws for me to grasp at please let me know.</P> <P>Thanks in advance for any assistance.</P> Tue, 08 Jul 2025 19:11:29 GMT sssprinkle 2025-07-08T19:11:29Z imageCLASS MF654Cdw Cannot communicate with the scanner/ Please connect to the computer https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF654Cdw-Cannot-communicate-with-the-scanner-Please/m-p/556354#M26991 <P>I see this post a lot but, so far,&nbsp; nothing works for me.&nbsp; Any assistance would be appreciated.</P> <P>I have a Canon MF654Cdw Printer/Scanner attached to my computer via USB (I have tried 5 different USB Cables). I am running Windows 11.</P> <P>I can print just fine, but I am unable to scan - with error messages from my computer when I try to use the scan utility and error messages from my scanner when I try to scan directly from the scanner function on the printer. I have reinstalled both the latest printer drivers and scan utility. I have recycled the computer and printer/scanner numerous times.</P> <P>The most frustrating thing is that the printer works perfectly fine, so I know the USB connection is there.</P> <P>If anyone has any straws for me to grasp at please let me know.</P> <P>Thanks in advance for any assistance.</P> Tue, 08 Jul 2025 19:11:29 GMT https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF654Cdw-Cannot-communicate-with-the-scanner-Please/m-p/556354#M26991 sssprinkle 2025-07-08T19:11:29Z