topic Re: Print Jobs Stuck in Queue on LBP674Cdw in Office Printers

Print Jobs Stuck in Queue on LBP674Cdw

dhondtm — Mon, 30 Jun 2025 07:18:38 GMT

I'm having ongoing issues with my Canon Color imageCLASS LBP674Cdw. Print jobs show up in the queue but stay stuck in a “Waiting” state and never print. The only indication of any issues in the printer menus is that the color toner cartridges (which are the initial starter cartridges that printer came with) are at 40% and there is a message telling me to prepare a cartridge. I'm not sure how to clear that notification I don't wish to sign up for auto refills I already ordered replacement high-capacity toner cartridges. But there still should be 40% left right? So why is it refusing to print jobs and they get hung up in waiting state?

I have tried the following already:

Canceling all jobs and resending
Power off/on printer and reboot Windows 10 PC I am printing from
Uninstalling and re-installing the latest Canon drivers from the site
Testing multiple Windows computers (same issue on both)
Re-set the WiFi connection by deleting it and re-configuring (but like I said the jobs get to the printer)

Has anyone else run into this with the LBP674Cdw? Any ideas what else I could try, or is there a hidden setting I might be missing? Is it related to the 40% prepare a cartridge (Canon Cartridge 069 Toner) message? This is so annoying and not very intuitive as to what the issue is.

Re: Print Jobs Stuck in Queue on LBP674Cdw

shadowsports — Tue, 01 Jul 2025 10:54:58 GMT

Greetings,

If you have the toner status utility installed, you may remove it. You shouldn't be getting toner warnings for 40% capacity remaining.

Can you please tell us exactly which drivers you installed and are using? The behavior you describe sounds like the driver installed is incorrect or incomplete.

However, it may also be your network configuration. Do you have a static or reserved IP assigned to the printer on your network?

Re: Print Jobs Stuck in Queue on LBP674Cdw

dhondtm — Wed, 02 Jul 2025 00:23:39 GMT

[Windows 64bit] Generic Plus UFR II Printer Driver V3.20

Re: Print Jobs Stuck in Queue on LBP674Cdw

dhondtm — Wed, 02 Jul 2025 22:25:24 GMT

https://oip.manual.canon/USRMA-7261-zz-SSS-670-enUS/contents/devu-set_menu_list-mng-user.html#11046_h2_02

stupidest thing I ever heard of... Turn off Dept. ID Management which apparently is restricting the number of prints at specified toner level.