topic imageCLASS D570 - prints but doesn't scan in Office Printers

imageCLASS D570 - prints but doesn't scan

matt-thrip — Mon, 09 Jun 2025 12:26:27 GMT

My mom uses a Canon ImageCLASS D570 printer and scanner. Her scanner stopped working so she asked me to fix it. I can't seem to figure out to fix it. The printer is connected to the computer by WIFI. My mom said last time it happened she unplugged her mac the printer and the extension cable they were on. I decided to do it just to try it. I think the problem isn't from that though. Any ideas on what I should do?

Re: imageCLASS D570 - prints but doesn't scan

eaudejane — Fri, 01 Aug 2025 19:20:11 GMT

I have the same issue and have been going crazy trying to figure out a work-around. My issue is my new laptop is running Snapdragon as its processor. I think AMD would work fine. Realllllly really is unfortunate that I purchased this laptop that essentially won't run any of the applications I want to use. If the salesperson would have told me that I would NOT have purchased this laptop.

Re: imageCLASS D570 - prints but doesn't scan

Danny — Fri, 01 Aug 2025 19:22:50 GMT

Thanks for joining the conversation, everyone!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: imageCLASS D570 - prints but doesn't scan

matt-thrip — Fri, 01 Aug 2025 22:06:40 GMT

**bleep** that sucks. I fixed the issue by removing the printer and readding it. Whenever either the printer or scanner stops working I just do the same thing again.