topic Re: Serial Number for LBP623Cdw in Office Printers

Serial Number for LBP623Cdw

rosawoodsii — Mon, 26 May 2025 20:33:39 GMT

I thought I had registered my printer back at the end of 2023 when I bought it (they even did an exchange), but when I go to my account it says there's no S/N available. So I took a picture of the label and put in what I thought was the S/N, but it won't take it. Is the number below the bar code the S/N? If not, then where?

Re: Serial Number for LBP623Cdw

Stephen — Mon, 26 May 2025 20:36:09 GMT

Hello,

To protect your privacy, I redacted the serial number. If you log in at https://canon.us/account and you don't see the printer attached to your account, simply attach it to your account. It's the NTDA number under the barcode HERE is a diagram.

Re: Serial Number for LBP623Cdw

rosawoodsii — Mon, 26 May 2025 21:37:55 GMT

I had thought it must be, but when I put it in, it wasn't recognized.

Re: Serial Number for LBP623Cdw

rs-eos — Mon, 26 May 2025 22:27:58 GMT

Just a guess, but if the serial number contains a zero or O, be sure to use the proper one. These often look quite alike, though a zero should be slimmer. e.g. you can see the differences in the address portion of the label: "Ohta-ku" vs "8501"

Re: Serial Number for LBP623Cdw

rosawoodsii — Tue, 27 May 2025 00:20:07 GMT

Would that it were that easy. No zeros or ones.

Re: Serial Number for LBP623Cdw

Stephen — Tue, 27 May 2025 13:17:53 GMT

I searched using your printer's serial number and was able to locate the warranty replacement in the tech support system. It doesn't appear that the updated serial number has been added to your Canon Account. To ensure account privacy, when you get the opportunity, can you please email me at cusa_social@cusa.canon.com, attention Stephen, re: canon.us/43NllDY
Be sure to include all of the important information so I can get this resolved for you:
First & last name
Email address on your Canon Account
Link to this thread: https://canon.us/43NllDY

Re: Serial Number for LBP623Cdw

rosawoodsii — Tue, 27 May 2025 14:01:06 GMT

Thank you. I've sent you the email and more details.