topic GX2000 Series: "Communication error" when I try to scan in Office Printers

GX2000 Series: "Communication error" when I try to scan

geofr — Tue, 29 Apr 2025 13:33:10 GMT

When I try to scan I get " A communication error has occurred". The printer is online and I can print but it won't scan.

Re: GX2000 Series: "Communication error" when I try to scan

Danny — Tue, 29 Apr 2025 13:34:04 GMT

Thanks for joining the conversation, geofr!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the MAXIFY GX2000 series. The model number should appear on the front of the printer at the upper right corner. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: GX2000 Series: "Communication error" when I try to scan

tomscot2 — Mon, 19 Jan 2026 21:57:42 GMT

I have the same problem with the GX 2020. When scanning either via ADF or platen it starts correctly scanning but then I get a communication error and the most recent scan is lost. I use the Canon Print app for scanning.