topic Re: MF4350d not scanning in win 11, printing OK in Office Printers

MF4350d not scanning in win 11, printing OK

MikeMen — Wed, 16 Apr 2025 14:32:00 GMT

I have the MF4350d connected to my windows 11 computer running 24H2 which was recently installed (2/15/25).

No problem printing, but the scanner is inoperable. The toolbox hangs with only the small window open. Under the settings->Printer->MF4350 it shows Scanners not appearing.

Prior to the 24H2 update, the scanner was operating properly, so I'm guessing that the update is causing the problem.

I checked the Canon website and there are no windows 11 drivers for this device.

Any help?

Re: MF4350d not scanning in win 11, printing OK

Danny — Wed, 16 Apr 2025 14:33:10 GMT

Thanks for letting us know what Canon product you've got. The imageCLASS MF4350d is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them Monday through Friday at 1-866-443-8002.

Hope this helps!