topic Re: i-SENSYS MF453dw Trouble scanning on one networked computer, others OK in Office Printers

imageCLASS MF465dw - Trouble scanning on one networked computer, others OK

MrDen — Thu, 03 Apr 2025 12:11:37 GMT

Hello,
I have encountered an issue with scanning documents on the mf453dw.
When scanning through the MF Scan program, the message "code 13, 202, 1" appears.
This message appears for a specific user, but scanning works fine for other users.
The printer is connected to the network.
I would also like to mention that this user can scan without any issues on another computer. The error occurs only on this specific computer and only for this particular user.
I tried uninstalling and reinstalling the drivers, but the problem persists. I also tried connecting via USB, but the result was the same.
Can you help me figure out what the problem is?

Re: i-SENSYS MF453dw Trouble scanning on one networked computer, others OK

Ron — Mon, 31 Mar 2025 15:30:06 GMT

Hello MrDen,

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The i-SENSYS MF453dw isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: i-SENSYS MF453dw Trouble scanning on one networked computer, others OK

MrDen — Thu, 03 Apr 2025 03:53:15 GMT

Hello Ron,
I'm sorry, I made a mistake in specifying the model.
I meant MF465dw