topic Re: I can't setup my new Image Class MF653cdw in Office Printers

I can't setup my new ImageCLASS MF653Cdw

LadyAg — Tue, 04 Mar 2025 13:09:03 GMT

I am so frustrated. I purchased this printer, just wanting a reliable laser printer. I had no idea it was considered "business" and you have to have a computer expert/system administrator. I have downloaded all the manuals and have searched how to set things up, but I think all I've done is mess things up further (I'm 70 and not up-to-date on new products). Canon has not responded to my online support requests (multiple).

These are my problems:

1. I tried to download the drivers, but they kept disappearing. I would download and install them, and I would get a green "Complete", but the next time I went online to the available drivers, all the drivers appeared again. When I originally went to downloads available, the screen said I needed 8 drivers, which I was told was more than a new machine should require.

2. I can't get the scanning function to work. I have gone through the manual where they have you jump to many different sections, but nothing I do connects the scanner to my computer. It was easy to get the printer connected to my computer.

3. This morning I needed to copy a dark document, and I discover there is no readily available setting to lighten the copy. I can adjust the sharpness and color balance, but not the lightness. Again, the manual does not even have (a section for this. (I searched for "lighten").

Anyway, I have a new expensive printer that Canon will not support and I wish I could just throw it away and get a printer that is made for ordinary people. Any help would be appreciated so much!

Re: I can't setup my new Image Class MF653cdw

Stephen — Mon, 03 Mar 2025 14:06:06 GMT

I'm so sorry you're having such a difficult time getting your printer setup properly.

At this point, I recommend calling tech support so they can go over everything with you in depth. They can not only walk you through the printer's installation but also verify that it's working.

Support here at Canon USA is available Monday through Friday from 9am to 6pm (ET) at 1-800-OK-CANON (800-652-2666). You'll find that information in your myCanon Account as well at https://canon.us/account

Re: I can't setup my new Image Class MF653cdw

LadyAg — Tue, 04 Mar 2025 22:05:20 GMT

I called the support number you gave me, and Charles was able to solve all my issues! He is by far the best support tech I ever had. I don't know how many tech named Charles you have, but he was great!