topic Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected in Office Printers

imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Chris3000 — Tue, 25 Feb 2025 14:54:57 GMT

I have a color imageclass mf642cdw that apparently will not detect the main paper tray. Even when I select that #1 paper tray on the computer's printing interface, it still doesn't see it. It's full of paper and I have pulled it out and put it back in multiple times. Also, it shows as empty on the display.

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Chris3000 — Fri, 28 Feb 2025 17:14:24 GMT

Hello?!?!?!

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

SamanthaW — Fri, 28 Feb 2025 17:18:27 GMT

The Canon Community isn't intended for immediate assistance from Canon USA, but rather for other Canon users to chime in and help if they have the answers.

If your question is of an urgent nature, please feel free to check out your support options HERE.

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Chris3000 — Fri, 28 Feb 2025 18:15:40 GMT

Thanks, but I've been all over that help page and I just go around in circles. There's no way to actually reach a tech support human.

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

bobcarlson — Fri, 28 Feb 2025 20:55:23 GMT

Hi Chris3000, did you ever get an answer to your question? I'm having the same issue with an MF465dw

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Chris3000 — Fri, 28 Feb 2025 21:59:01 GMT

No, I have not. I can't reach Canon tech support. Our IT guy spent 30 minutes fidling with settings & firmware, and the problem still persists. I'm starting to think that the best solution is to just buy a non-canon printer.

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

mreg — Sat, 01 Mar 2025 14:19:00 GMT

I don't know who you're calling, but I have never had a problem reaching Canon tech support.

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Danny — Sat, 01 Mar 2025 14:28:01 GMT

Hi, Chris3000! Our imageCLASS support team is easy to reach. They're open Monday through Friday at 1-800-OK-CANON (1-800-652-2666).

We look forward to your call!

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Chris3000 — Sat, 01 Mar 2025 16:17:22 GMT

I didn't call anyone, I went to the support site & followed links for 20 minutes that kept leading me back to where I started. And in all that time, I obviously never saw a support phone number or I would have called it.

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Chris3000 — Sun, 02 Mar 2025 02:26:22 GMT

This should be interesting, thanks.

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Chris3000 — Mon, 03 Mar 2025 18:06:08 GMT

As expected, on hold for almost 30 minutes at this point.

Re: imageCLASS MF642Cdw Main Printing Paper Tray Not Being Detected

Chris3000 — Fri, 14 Mar 2025 16:37:47 GMT

In the printer menus, go to Menu>Function Settings>Common>Paper Feed Settings>Drawer 1 (on)

Also, Menu>Function Settings>Printer>Printer Settings>Prioritize MP Tray (off)