topic Re: "Scanner not located" error despite being able to print. Imageclass MF229dw in Office Printers

"Scanner not located" error despite being able to print. Imageclass MF229dw

FLC — Wed, 19 Feb 2025 22:55:59 GMT

I am really struggling to fix my Imageclass MF229dw. The printer is on a wired network and works perfectly but the I get an error with the Canon MF toolbox when I try to scan. It indicated the scanner can not be found. I had the same issue on my laptop that uses the exact same version of Win 11 and I reinstalled the scanner driver and it now works. Nothing I try seems to work for the desktop. I must have erased and re-installed the drivers about 6 times. Checked the firewall, all is identical to setting on the laptop that works perfectly. Canon no longer supports this printer and I really don't want to purchase another when it works perfectly on another computer with the same Win 11 pro. If anyone can help, please let me know. Does Canon have a paid technical support option?

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

ronrosenfeld — Fri, 21 Feb 2025 00:40:17 GMT

I don't know if this will work for you, but I had a similar problem with my mf753Cdw. See my post which includes a link to the solution that worked for me. But you need to be sure to follow the instructions step-by-step.

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

FLC — Fri, 21 Feb 2025 01:17:13 GMT

Thanks! I did see that thread. Unfortunately it did not work for me. In both cases, windows indicated that the driver installed was the best one for the device. Maybe I will try that once again, can't hurt! Thanks again!!

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

ronrosenfeld — Fri, 21 Feb 2025 10:24:49 GMT

Same thing happened to me initially a few times.

But, on the page I linked to in my QA, please follow Bellmac's sequence precisely and see how that works for you. (Also note the conversation between Bellmac and Favonian about the same issue).

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

FLC — Fri, 21 Feb 2025 12:58:09 GMT

Ok. I will do that tonight. I have been so burned out trying to fix it, I may be glossing over some important steps.

Thanks again!!!

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

FLC — Fri, 21 Feb 2025 14:06:27 GMT

Ok... I tried this just now (vs this evening), but it did not work. I followed Bellmac's sequence precisely. I even tried once where I had the driver on a usb stick and directed windows to update from there, but nothing. Any more thoughts?

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

ronrosenfeld — Fri, 21 Feb 2025 22:18:33 GMT

I don't know if this will make any difference, but I completely uninstalled everything before following the procedure in that link.

By that I mean I

Uninstalled the two Canon items in Device manager.
Removed the printer from Printers and Scanners
Uninstalled all the programs that were Canon related (for me that was just things having to do with the printer and scanner).
Rebooted.
Went back to Devices and printers
1. Add a new printer
2. Added back the canon printer
Installed (this is for my printer MF753)
1. Master setup for windows
2. MF scan utility
At this point the printer worked and the scanner did not.
Then I went through the process in the link for both of the entries in the imaging devices.

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

FLC — Sat, 22 Feb 2025 01:09:04 GMT

So once all is removed, you add the printer via control panel, add a device, Printer and Scanners, or do you allow the Canon utility to add the printer to Windows? I have be using the Canon Utility to add the printer/scanners to windows and not the windows "add a device".

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

ronrosenfeld — Sat, 22 Feb 2025 01:17:49 GMT

That is what I had to do because the Canon utility, in my setup, did NOT add the printer to Windows. When I first ran the Canon utility, it was unable to find the printer/scanner. When I checked the Windows Printers and Scanners, there was no sign of that printer. So I added it at that time and then the Canon utility was able to process things.

It sounds as if your problem may be different and not related to mine. But maybe it's worth a try before you call Canon tech support since I don't believe their phone service will be available until Monday.

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

FLC — Sat, 22 Feb 2025 01:27:34 GMT

Yes, for me, the Canon install recognizes the printer with no issues and the install goes flawlessly. Printer works great, scanner does not communicate. I have tried to call Canon but since the printer is older they wont even talk to me about tech support. I do get a discount for another printer however...ugh. What is so odd is it all works fine on my laptop. Same Windows version....Going to smash the current printer soon, so maybe i should not dismiss the discount. LOL Thanks so much for trying, I really appreciate it!!

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

ronrosenfeld — Sat, 22 Feb 2025 01:33:10 GMT

It's clearly a problem. On another computer at another location, running Windows 11 24H2 which is the version reputed to have all the scanner problems, needing only a scanner I opted for a competitor's scanner. It installed on a USB connection with no problems at all. This computer running 23H2 took hours to get installed and running.

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

FLC — Sat, 22 Feb 2025 01:44:43 GMT

OMG, I just thought of something to try and it worked!!!!! In one of the 50 times I tried to address the issue, I noticed that during the Canon install that it indicated all the scanner drivers were installed. However, when I went to use the Canon install again it would say the printer drivers were installed but not the scanner drives. So in thinking about what you had me do, i decided to run the Canon install several time only installing the scanner driver. I just did that now and it works!!!! WOW I AM SO HAPPY. Again, thanks so much for your help!!!! Praying that it stays this way!!! I have not rebooted yet so hopefully this success is not short lived!

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

ronrosenfeld — Sat, 22 Feb 2025 01:46:57 GMT

🤞🤞

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

FLC — Sat, 22 Feb 2025 01:55:06 GMT

Worked on reboot! I think its finally going to stick!!! Thanks again!

Re: "Scanner not located" error despite being able to print. Imageclass MF229dw

Frazzled — Thu, 26 Jun 2025 23:22:26 GMT

I've been using my 2015 MF229dw wirelessly for printing and scanning. I just bought a new laptop so I could upgrade to Windows 11. Everything is different with Settings in Windows 11. It took a while just to connect the printer in order to print; but scanning is another hurdle. I managed to install the Toolbox app and it found the scanner. But I followed the thread with FLC but I don't see it in the Windows lists of devices and scanners. What am I missing?